Lead Operations Program Manager

As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.JOB DESCRIPTION- OPERATIONS PROGRAM MANAGERQ2 is seeking a Operations Program Manager for our Centre of Excellence. In this role, you'll be responsible for overseeing and driving activities like resource management, biz operations in our company and ensuring that the programs are implemented according to schedule and budget. To ensure success as a Program Manager running tracks on resource management, biz operations etc., you should be able to proactively spot any risks; challenges and solve them as quickly as possible within the associated cost. RESPONSIBILITIES:Partner with internal & external clients to understand business requirements and expectations.Design and execute project plans and documentation for assigned ProjectsWork closely with internal stakeholders to drive projects like Biz Operations, Transition programs, Hiring & Onboarding, Success metrics of newly built business delivery teams & their ramp upAssigning available employees to projects in accordance with their skillsets, previous experience, and availabilityMonitoring day-to-day project activities and corresponding resourcing. Capacity planning, i.e. making sure that a company’s resources have capacity to work on upcoming projects. Monitoring and managing employees’ workload, utilization, and overtime hours. Managing resource conflicts.Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing. Providing project managers with support when it comes to resource management issues or improving resource management processes.  Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly.  Documenting processes (e.g. weekly utilization report, etc.)Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.Generate reports & dashboard related to Program health considering cost, efficiency, timelines etcShould be able to understand and design What-if models for project P&L and resource allocationsWork closely with cross functional teams, managers and executive leadershipEXPERIENCE AND KNOWLEDGE:· Bachelor's or master's degree in related field or equivalent experience· 6-8 years’ previous work experience in similar role· Project Management Methodology exposure preferred (PMP or PMI)· Agile exposure preferred (CSM or CSPO)· Strong analytical and problem-solving skills· Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint· Good hands-on experience of MS Visio, Lucid charts etc.· Exposure to Jira, Salesforce, Qualtrics, PowerBI etc· Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.· Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.· Capable of assessing project risks and related mitigation steps.· Client first attitude and commitment to satisfaction· Strong written and verbal communication skills· Excellent people and teamwork skills.· Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.· Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.· Financial Services and enterprise software experience preferred.This position requires fluent written and oral communication in English. Health & WellnessHybrid Work OpportunitiesFlexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.