As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Initiates the project and collaborates with clients to translate business requirements into technical solutions supported via on-line banking configurations and customizationsRecognize gaps in the work group’s ability to meet customer needs and deliver on-time projects; take appropriate action to achieve and exceed expectationsTake ownership of the team’s business results by developing and leading training and execution plansWork with solutions architect and development to ensure suggested solutions are feasibleAct as key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go liveResponsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered toMentor and train other Implementation resources in areas of product expertise, client communication and process improvementRESPONSIBILITIES:Initiates the project and collaborates with clients to translate business requirements into technical solutions supported via on-line banking configurations and customizationsRecognize gaps in the work group’s ability to meet customer needs and deliver on-time projects; take appropriate action to achieve and exceed expectationsTake ownership of the team’s business results by developing and leading training and execution plansWork with solutions architect and development to ensure suggested solutions are feasibleAct as key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go liveResponsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered toMentor and train other Implementation resources in areas of product expertise, client communication and process improvementEXPERIENCE AND KNOWLEDGE:Bachelor’s Degree in related field or equivalent experience8+ years with previous work experience in a similar consultative role or operational role in the banking/credit union space – Business Analyst, Technical Business Consultant, etc.High commitment to client satisfactionExcellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior ManagementRemains calm, diplomatic and cooperative under stressful conditionsAttention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-taskPromotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlinesAbility to trains individuals 1-on-1 and in a classroom environmentExcellent people and teamwork skills including the setting of priorities and following-upFamiliarity with enterprise software deployment architecture and methodologiesStrong knowledge of effective business requirements practices and support methodologiesPassion for improving processes and a commitment to customer satisfactionAbility to travel up to 50% of the timeThis position requires fluent written and oral communication in English. Health & WellnessHybrid Work OpportunitiesFlexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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