Content Integration Consultant

Shift Time: 4:00 pm- 01:00 am Central Time (CT)Days of Work: Monday-FridaySummaryThe Content Integration Consultant supports customers and actively manages Capital Markets and Investments/Mutual Funds document requests and product inquiries. Working with members across the team, they serve as a contact for Workiva products and services and are responsible for providing accurate and timely delivery of client requests. The Content Integration Consultant is counted on to deliver an exceptional customer service experience.ResponsibilitiesProvide timely service to our Capital Markets Working Groups (issuer and underwriter counsel, bankers, auditors, consultants, and customers) and Investment Working Groups (internal and external counsel, paralegals, fund administrators, EDGAR filers, and customers) throughout the completion of the transaction and/or regulatory reporting cyclesComplete routine service requests such as document imports and document edits as well as routine customer support requestsImport documents supplied from Working Groups by applying correct formulas, formatting, and style in Workiva DocumentsCreate and link source financial data in Workiva SpreadsheetsEnsure the accuracy of documents through a review of work completedAnswer customer inquiries through the dedicated support line and emailEscalate customer issues to appropriate team members while remaining accountable to customersAssist Content Integration Department on ancillary service projectsWhat You'll NeedMinimum Qualifications Undergraduate Degree or equivalent combination of education and experience in a related field.Preferred Qualifications 1 year of related experience; Associate’s degree preferredBackground in accounting/finance industry preferredPrevious customer-facing role(s) preferredProven professionalism in verbal and written communication via phone, email, and other channelsSelf-motivated with a strong propensity for action, results, and continuous improvementAbility to work successfully in a rapidly changing environmentStrong organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlinesTechnical aptitude with competency in G Suite and Microsoft Office applicationsProficiency to communicate directly with customers on technical aspects of our applicationDemonstrated ability to lead, work independently, and take initiative to meet established timelinesFlexibility to work varying hours to meet client deliverables and tight deadlinesCommitment to a collaborative and engaging team settingAbility to deliver high-quality service and support under pressure with a keen attention to detailTravelLess than 10%Working Conditions & Physical RequirementsEvening, weekend, and after-hours work may be required to meet client deliverablesReliable internet access for any period of time working remotely, not in a Workiva officeHow You’ll Be Rewarded✅ Salary range in the US: $17.00 - $27.00✅ A discretionary bonus typically paid annually✅ Restricted Stock Units granted at time of hire✅ 401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  We strongly encourage and welcome people from historically marginalized groups to apply.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-MJ1