Data Center Customer Operations Engineer

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Data Center Customer Operations EngineerAbout the role:The Customer Operations Engineer is required to work within our Data Centre’s as part of a rotating shift team. They are tasked with providing our customers with the highest standards of technical service as required. Customer Operations are also responsible for providing first level support for facility alarms and issues and in performing housekeeping duties to ensure that the Data Centre is maintained in a first class condition. After receiving orientation and onboarding training you will become a valued member of theEquinix team and will become part of a 24x7 shift roster to ensure the customer success at all times at our ME4 site based in Derrimut.Applicants may come from a variety of backgrounds but ideally with a passion, education or work experience within the IT industry. The Customer Operations team play a key role in the success of our daily operations and offers a great work/life balance due to the shift patterns and are entitled 5 weeks annual leave.ResponsibilitiesProvide Technical Support services including: Data Centre operations, equipment maintenance and service provisioningSupport Disaster Recovery drills and invocationsInstall and de-install of customer cross-connectionsPerform Smart Hands and tape backup ServicesWarehouse managementReporting facility alarmIncident handling, problem troubleshooting and escalation to upper tierSupervise vendors for work within data center premisesMaintain accurate records, document all problems, and prepare reportsExhibit quality workmanship on all workMaintain the cleanliness of data centerQualificationsDiploma or Certificate in Telecommunication or IT related area (ideal)High level computer skills including use of Microsoft Office suite of productsHas a ‘can do’ attitude and approach to workBe able to follow processes efficiently and effectivelyStrong attention to detail and customer service focusAbility to learn fast and work autonomously and in a teamAustralian Citizenship is required to attain NV1 security clearanceBenefits:Excellent work/life balance and 5 weeks annual leaveClear, direct and structured career path within the Customer Ops team and opportunities to move to different wider parts of the businessSalary package including annual bonus, healthcare allowanceWork in a supportive collaborative teamOnsite parking and close proximity to transport linksJoin a Fortune 500 Company with a huge range of company employee benefitsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.