Apple Store Online Readiness and Systems Program Manager

Summary Posted: Jul 2, 2024 Role Number: 200557949 The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries! Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a Readiness and Systems Program Manager to help us do extraordinary things. The EMEIA Apple Store Online Readiness and Systems Program Manager is responsible for aligning people, process, technologies and systems to ensure a frictionless e-commerce experience for Apple’s Online Store customers. Partnering with a variety of technical, operational, legal, financial and business teams, you will be the main point of contact in region for NPI, Promotions & Financing Offer setup and Sustaining Operations for the EMEIA Online store. The ideal candidate is a strong relationship builder, a facilitator; is driven, technical, organized and detail oriented; excels in project management; thrives in an ambiguous environment; is adept at facilitating actions and resolving conflicts; manages through relationship building and influence. Description Description You are the advocate for the Apple Retail customer and represent the voice of Apple Store Online to the various teams we partner with. Working closely with Worldwide and Regional technical, operational and business teams, to ensure accurate and timely system updates and recommend and implement strategies to meet business goals. This role entails change management of financial offerings, readiness management of regional or global Online promotions, consultation on new store features and functionality, and ensuring Online store readiness for future capital projects releases and new product introductions. • Flawlessly manage and lead regional New Product Introductions, Promotions and Financing launch execution and post-launch support. • Drive systems execution and setup, configuring offer table management • Identify opportunities for efficiency improvements and drive solutions working with the cross-functional WW and Regional teams • Analyze the root cause of issues, drive resolution and implement process improvements • Continuously drive improvements in process, tools, systems with the team to achieve scalability, simplification and accuracy with composure under high pressure • Functional/Technical Skills, Problem Solving, Decision Quality: Ability to make quick, quality decisions with the supporting ability to create contingency plans. Very strong attention to detail • Process Management: ability to map out existing process gaps and recommend future paths to streamline Minimum Qualifications Minimum Qualifications Experience in a fast-paced environment with exposure to e-commerce, order fulfilment operations or Business systems. Track record of coordinating and driving projects in a multi-channel environment. Key Qualifications Key Qualifications Preferred Qualifications Preferred Qualifications Good project management and operational experience with a technical proficiency Ability to quickly understand and use business systems Exceptional written and verbal communication skills. A fast learner who can quickly apply and adapt knowledge in varying fast paced situations. Demonstrated success thriving in an ambiguous environment Operationally inclined with very strong attention to detail and technical curiosity Analyze business problems to be solved with automated systems. Experience influencing a diverse group of people across multiple locations. Degree or equivalent experience in Business management or related field preferred, post-graduate work desirable Education & Experience Education & Experience Additional Requirements Additional Requirements More