Data Center Customer Operations III

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Data Center Customer Operations IIIJob SummaryAs the Data Center Customer Operations Engineer, you will play a pivotal role in ensuring the seamless operation of our data center. Your responsibilities will encompass prioritizing, fulfilling, and meticulously ensuring the quality of time-bound ticket-driven requests within the data center environment. This includes managing tasks such as smart-hands support, installation/de-installation of cages/cabinets/cabling, handling custom orders, tape backups, and escort services.ResponsibilitiesInstallationsRacks and stacks customer equipment with precision and careProficiently interprets installation plans, including Visio Drawings and Spreadsheets, to implement installations accurately.Queue ManagementEfficiently manages task priorities from the Oracle queue, ensuring strict consistency to all contribute timesTesting/TroubleshootingConducts troubleshooting of switched/multiplexed/media converted circuits and calls out issues to the networking group when necessaryCross ConnectsInstalls, tests, and modifies cross-connects according to Standard Operating Procedures (SOPs), ensuring meticulous cable management of various types of connectionsDemonstrates expertise in installing and testing advanced cross-connect circuits.Documentation/ReportingMaintains detailed written records of all work activityCustomer ManagementSupports customer satisfaction through timely and precise order execution and quality assurance checksQualificationsFresh Graduates are welcome to apply!Diploma or degree in engineering, particularly in electronics and telecommunicationsWillingness to work on rotational shift arrangementsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.