#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:As part of the IT Business Applications Team, provide support for resolution of business service requests and incidentsSupport critical cross-functional initiatives and projects for the lending process area including system implementations, operational improvements and new product rolloutsPartner with Business Stakeholders to deliver process solutions using Solifi and other E2E Loan Management System (LMS) applicationsPerform root cause analysis of system issues and propose corrective action plansEnsure support service levels are met and measure performance against themAssist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applicationsWork with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basisSupport management of key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirementsSupport adoption of best practices through the entire IT Business Applications support processMaintain knowledge base of supported systems functionality, customisation and integration What You’ll Need:Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting)Experience with B2B/Enterprise loan, lease or line of credit modelsExperience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environmentsSolid technical background with an ability to give instructions to a non-technical audienceCustomer-service oriented with a problem-solving attitudeExcellent written and verbal communications skills Bonus Points:NetSuite, Blackline, Coupa, HighRadius, Navan, ServiceNow and/or other finance application technical knowledgeSOX controls implementation and support experienceSDLC experienceExperience within a publicly traded multi-national company, preferably high-growth companyShift Timing: 2:00 PM - 11:00 PM (IST) Location - Pune, Kharadi #LI-SM1#LI-VG1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programs Paid parental leave, including adoption A variety of professional development and mentorship opportunitiesAccess to CrowdStrike University, LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across the globeWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.
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