Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Technical Deployment Senior AnalystJob SummaryComplete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.This job is the fully qualified, experienced professional, journey-level position.ResponsibilitiesRequirements & SupportSupports deployment projects of diverse scope by validating customers' order requirements with the customer processing team and other stakeholdersProject manages the technical deployment responsibilities with the Data center managerHas seasoned professional experience and knowledge of Data center's; proposes alternate solutions to address internal issues within a diverse scope.Provides solutions cross-functionally to resolve customers' non-standard order requirementsFacilitates smooth service delivery and ensures provisioned services meet and exceed customers' expectationsSupports reinstall projects where required Project PlanningResponsible for ensuring tickets are set with appropriate commit datesWorks on problems of diverse scope to ensure work is completed on time and according to quality standards. Escalates issues when necessary Implementation and DeliveryPlans, develops and delivers increasingly usual and more specialized customer implementations. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify causeLeads the planning and communication of project implementationManages, monitors and executes planned activities of internal team and cross-functional groups in the company's business systems tools to ensure project milestones and commitments are metFacilitates implementation meetings with cross-functional groupsCross Functional, Support & CommunicationsOffers solutions and collaborates with cross-functional teams to resolve issues during project implementationMaintains regular communication with functional and cross-functional teams throughout the implementationHandles the escalations, investigates and provides resolution to the issues independently and seeks Manager's assistance on complex issuesCommunicates with cross-functional groups on project plans and implementation progress for a specialized projectProcess Support/OptimizationParticipates with cross-functional teams to review business and/or technical processes within the Data center; refines or makes suggestions for continuous improvements and supports implementation of specialized solutionsMay lead process solutionsSystems SupportIdentifies unusual system or process issues (e.g. business system bugs on functionalities, training gaps)Assesses a wide range of system issues and suggests variations while working with Data center operations team members to meet solutions in creative waysData Support/AnalysisCollaborates within the TDM team and operations team(s) to assess validity and integrity of data being usedAnalyzes physical audit issues and recommends corrective actions and resolutionsVendor supportResponsible for project management of supplemental vendor support for EIS and operations, as it relates to the assigned deploymentQualificationsTypically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experienceEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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