Blue Yonder’s Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional support in our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.Responsibilities: Provide excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation. Act as POC for support cases Delivering excellent customer experience by resolving customer issues Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives. Positive collaboration with TAM and support of consumption/adoption improvement plans Consistently achieving high customer satisfaction and making positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness Ensuring adherence to SLA/SLO, quality standards and practices Implementing monitoring and diagnostics practices and procedures using applicable Monitoring & Diagnostic (M&D) tools Continuously improving solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents. Interact with internal and external stakeholders and reports to management Document learnings and create knowledge articles for repeated cases,SQL knowledgeKnowledge of other European languages, e.g.: German, French, and ItalianRequirements: DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures, etc. Code debugging in relevant programming languages, where applicable IT/SAAS application support - Take ownership of customer and/or system raised issues' resolution. Proactive support and operations improvement ability Next Gen Technology knowledge/awareness, e.g., AppD, Splunk, Azure, Python etc. skills Strong communication skills Fluent English language for effective client communication Excellent organization and documentation skills Meticulous planning with attention to detail and multi-tasking skills BE/MCA/Master’s level Degree/Professional qualification and experience in an Application/Technical support role will be an advantage PL/SQL knowledge All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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