Director of Compliance Operations

About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. Legal, Risk, and Compliance at Valon  The Legal, Risk, and Compliance (LRC) department at Valon is responsible for interpreting and advising our company on the various legal, regulatory, and contractual provisions that impact the business. Given how heavily regulated the mortgage industry is, compliance and risk management sit at the very core of our business. The team partners closely with our operations, finance, and technology teams to provide the applicable legal and compliance expertise and frameworks that help inform the decisions that the business makes.  As a member of the LRC team, you will work closely with internal clients across the company to ensure that Valon’s interests are protected. About the Role We are looking to add an experienced Director to our Compliance team. In this role, you will be responsible for handling compliance matters as we rapidly scale our loan portfolio and build the technology platform that will continue to transform the mortgage industry.  Valon is seeking to redefine the homeownership experience by building better technology. To that end, you will work cross-functionally across the business to operationalize and scale our compliance operations. Your day-to-day focus will be on optimizing compliance processes and proactively identifying and resolving compliance issues. Part of your role will involve building out scalable processes to respond to audits and exams as well as ensuring that our company maintains the licenses it needs to operate.  We are looking for someone who is excited to roll up their sleeves and dive into the weeds. The right candidate is extremely detail-oriented, has excellent organizational and leadership skills, and thrives in a fast-paced, dynamic environment. This role requires someone who can work independently as well as build out and run a team. Responsibilities Manage day-to-day compliance operations for the mortgage business Continue to enhance process for handling audits and exams to be scalable and efficient Manage external exams and audits to ensure Valon’s success throughout each exam and audit Proactively identify compliance issues via comprehensive compliance testing framework and track remediation to resolution Ensure that Valon maintains all necessary licensing and conducts all necessary compliance reporting with robust processes and frameworks Streamline and execute on due diligence processes for vendors Own the vendor management framework Develop and maintain a deep understanding of the mortgage servicing industry and keep up-to-date with industry developments and regulatory changes Work closely with other departments, including operations, product, and engineering, to ensure compliance Ideal Background Deep understanding of the mortgage servicing and lending industry, including regulatory compliance and risk management Previous in-house compliance or operational experience with mortgage servicer Previous experience interfacing with state and federal regulators on examinations Experience setting up scalable and efficient operational processes Experience creating and drafting policies, procedures and control documents Excellent communication and collaboration skills with the ability to work cross-functionally and at all levels of the organization Excellent attention to detail Strong problem-solving skills and the ability to drive complex projects to completion Ability to operationalize and scale complex processes What we can offer: Base salary band : $127,500 to $172,500 Compensation: competitive salary with a meaningful stake in the company via equity, and 401k  Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits Food & meals: in-office snacks and drinks, and a $400 monthly stipend towards your lunches or groceries  Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners! Generous time off: 17 days paid time off, sick days, and 11 company holidays Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition This Base Compensation pay range applies to our New York City located staff and may differ according to location.  New York Base Compensation Pay Range $127,500 — $172,500 USD Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.   Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.