Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Senior Software Development Engineer in Test (SDET) Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work!! Job Title: Senior Software Development Engineer in Test (SDET) Team Background: We are looking for a talented Senior Software Development Engineer in Test (SDET) to join our Service Reliability (SRE) team and help build tooling and services to bring the benefits of our innovative technology to Genesys Customers. The Service Reliability discipline is at the cutting edge of DevOps and cloud-native architecture. Our mission is to systematize reliability and recoverability across hundreds of services running at massive scale. Genesys Cloud is in hypergrowth; Service Reliability Team is a handful of engineers inventing the tools and techniques to enable our teams to keep up with the demand for our platform. We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions. We are very collaborative and support each other in many aspects throughout the development process. What you will need to be successful in this role: As a Senior SDET, you will be leading the design and development of automated test frameworks and additional cloud-based test infrastructure to ensure the quality of our software deliverables. You will need a solid understanding of multi-tenanted microservice architecture and development, along with a strong Production First Mindset. You will be responsible for ensuring the scalability and availability of the entire platform and delivering high-quality code as a member of a cross-functional development team. Candidates for this position should be proficient in at least one programming language and capable of quickly learning new techniques and languages. While the primary focus is on test automation for a single team, you should also have a drive to understand how your work integrates with other groups to provide value to our customers. Keeping up to date with the latest trends in cloud technology, particularly the AWS platform and its growing feature set, is essential. Additionally, you will have opportunities to work with and leverage technologies such as Jenkins, AWS, and Docker, aligning with our strong focus on Continuous Delivery and a DevOps mindset. Being detail-oriented and collaborative will also ensure your success in this role. What you will do: Our feature set sometimes requires collaboration with other teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team members when working on features or assisting them with Resiliency or Observability efforts. Design automation test frameworks and required test tooling, Write automated functional acceptance tests at the API level. Maintain automated test jobs in automated deployment pipelines. Exploratory testing to ensure functional and usability integrity. Performance/Load testing to ensure the service meets scalability needs. Contribute as a delivery team member through an Agile Scrum methodology representing testing and quality assurance concerns. A positive attitude and willingness to take on new tasks as they arise. Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability. Help teams with root cause analysis of functional, performance & scalability issues and contribute code to help address these issues. Attend daily stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues. Participate in code reviews across multiple services. Champion observability of applications using metrics, traces, and logs. These are very importing to maintaining our microservices in a fast-moving production environment. Always be on the lookout for improving existing services, either with code changes and/or architecture changes. What you will bring to the role: Bachelor’s degree or higher in Computer Science or related discipline. 4+ years of experience in Software Development in Test. Experience developing automation in at least one of the following languages Java and the Java technology ecosystem Python JavaScript or TypeScript You have experience with Continuous Integration/Delivery systems such as Jenkins or similar. You are experienced with API test automation frameworks Basic understanding of backend microservice development, including ReST, asynchronous messaging, and NoSQL solutions. You have a DevOps mindset and champion Continuous Delivery best practices. Experience working within Agile software development frameworks. Excellent verbal and written communication skills. If you’re interested in joining the Genesys team, but this role doesn’t look like the right one for you. Click here to learn more about our different teams and submit your LinkedIn profile. Benefits: Flexible work schedules and work from home options Development and career growth opportunities Bonus scheme Health Insurance Income Protection & Life Assurance If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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