Fraud Investigator

Summary Posted: Jun 21, 2024 Role Number: 200554066 Are you passionate about the details? Do you love getting to the root cause of an issue? Are you an expert in dealing with confidential & sensitive information? The Retail Contact Centre is looking for a fraud prevention specialist with excellent analytical skills and a deep understanding of standard methodologies for order exception management. You will be responsible for reviewing and analysing Card Not Present Orders (CNP) and detecting suspected fraudulent activity. Description Description • You will review and analyse simple – complex blocked Card Not Present orders to detect fraudulent activity, building the appropriate next steps • Cancels fraudulent orders and serves as a point of contact between customers, credit card banks, and shipping carriers where necessary • Analyses, identifies, and communicates trends from exception reporting • Reviews credit issues and processes as necessary • Researches and resolves Card Not Present chargeback disputes • Represents Apple with customers and partner organizations • Identifies innovative ideas to improve the customer experience • Achieves or exceeds performance and productivity goals Minimum Qualifications Minimum Qualifications You are a fluent speaker of English & an additional language. We want to meet with a professional that has deep analysis experience with customer data Your analytical skills are one of your many strong points Decision-making and Good Judgment come naturally to you We need you to demonstrate that you can maintain strong Written and Verbal communications at all times Detail Oriented - you understand that it is the small details that can make the biggest difference Key Qualifications Key Qualifications Preferred Qualifications Preferred Qualifications Fraud experience an advantage. Extraordinary teammate - you thrive in an environment where camaraderie matters Japanese fluency would be preferred Education & Experience Education & Experience Additional Requirements Additional Requirements More