Sales Support Associate

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Sales Support AssociateWe are seeking a highly motivated agile and detail-oriented Sales Support Associate to join our team on a fixed term basis to cover Maternity leave. In this role, you will work closely with small to medium customers as well as sales reps to provide proactive and reactive sales support. Your primary responsibility will be to ensure smooth pre-sales administration and transactions coordination, while also engaging with customers and assisting with complex deal support. Additionally, you will play a crucial role in maintaining data integrity and reinforcing process and policy adoption.Responsibilities Pre-Sales Administration and Transactions Coordination:Coordinate pre-sales activity for small- and medium-size customers.Collect and validate accurate data upfront.Maintain up-to-date customer information and legal documents.Manage cases according to regional guidelines.Oversee quote approval and new customer set up.Handle escalation between Sales Support and internal groups.Work on small projects in addition to everyday role.Customer Engagement:Follow up with customers on required documents.Ensure customer PO compliance and order follow-up.Assist customers via email or phone.Gather preliminary QBR info.Complex Deal Support:Project manage large, complex deals.Keep quotes and documents up to date.Coordinate cross-functional teams to meet deadlines.Data Integrity:Resolve credit and billing issues.Execute data corrections in Siebel.Clean up opportunities in Salesforce.Process and Policy Adoption and Reinforcement:Train sales reps on new tools, processes, and policies.Deliver refresher trainings.Communicate process improvements to the sales teamQualifications, Skills & Experience:Bachelor's degree in Business Administration or related field of interest Fluent written and verbal English level requiredProven experience in sales support or related rolesStrong organizational and multitasking skillsExcellent attention to detail and accuracyProficient in using CRM and other sales support toolsAbility to work independently and collaboratively in a fast-paced environment with an agile mindset Our offerEmployment in a stable company with an established position in the market.Possibility to work within fast growing world’s 500 Fortune digital infrastructure company.Challenging job in a dynamic, professional, international and multicultural environment.Possibility to participate in company sponsored trainings package.Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention. Paid employee referral program.Opportunity to work in supportive, inclusive environment with People-Centric Culture.Competitive salary Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.