AppleCare BPR Global Change Lead

Summary Posted: Jun 17, 2024 Weekly Hours: 40 Role Number: 200554812 Imagine what you could do here. At Apple, phenomenal new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are seeking an expert Change Lead to take on a multi-year initiative. We feature an environment with creative, inquisitive people and groundbreaking technologies. Join us and make a difference! The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system/process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with AppleCare project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program. Description Description You will deliver change management on a large, cross-functional initiative, including partner analysis, change impact analysis, and communications and training plans. Implement and deliver Apple-developed methodology and templates acting as a reference point for queries and information Earn respect and trust of AppleCare partners, soliciting action in a fast-paced environment Maintain and update change management framework and templates Work independently while providing visibility and status reporting to project team, change management team and leadership Minimum Qualifications Minimum Qualifications Experience with change management concepts (i.e., PROSCI), tools and implementations Proven project management experience Effective communication and interpersonal skills across project teams, management and internal partners Strong negotiation, influence and facilitation skills Ability to gain trust and solicit action from project partners Flexible, resourceful, diligent and a self-starter Fast learner, especially related to tool/platforms and process training Ability to identify and implement improvement opportunities Ability to work with teams from multi-cultural backgrounds, countries, and time zones Excellent organizational and documentation skills Bachelor’s degree or equivalent experience Key Qualifications Key Qualifications Preferred Qualifications Preferred Qualifications PROSCI (or equivalent industry leader in Change Management) certification Passion and knowledge in AI/ML is a plus Masters or MBA is a plus Education & Experience Education & Experience Additional Requirements Additional Requirements More Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.