Market Account Operation Management / セールスオペレーション担当

Market Account Operation Management / セールスオペレーション担当Description -Job Descriptionセールスオペレーション本部　Market Account Operation Management業務をご担当いただきます。【業務内容】Greater Asiapacific Market管轄のお客様担当のAOM（Account Operation Manager）として、日々のお客様の業務支援を行っていただきます。担当営業と協調しながら、お客様向けの見積構成や発注から出荷・納品、また納期のお問い合わせにかかわる業務を円滑に進めていただくための環境整備や、お客様からのご質問やお問い合わせに対するサポート、また海外のチームとも連携しながらお客様の他国拠点のサポートも対象となります。また、お客様向けのポータルサイトやオンラインストアのサポートもあわせて行っていただきます。具体的には；　◆新規のお客様に対してのNew On-Boarding支援（ポータルセットアップ、製品カタログセットアップなど）　◆お客様の調達プロジェクトに対する支援を営業とともに行う　◆お客様に提供しているポータルサイトやオンラインストアのサポート（問い合わせやユーザセットアップなど）【求める経験、スキル】・英語を使用して電話、メール、オンラインミーティングの経験が必須（ビジネス会話レベル）・営業もしくは営業後方支援業務の経験がある方尚歓迎・Excel,Accessによるデータ管理・BI関連ソフト使用の経験がある方尚歓迎【応募書類】職務経歴書（日本語）、履歴書（写真不要）#LI-Post===Job Summary• This role is responsible for managing relationships with large accounts and partners, addressing operational concerns, and driving issue resolution. The role conducts performance reviews, develops improvement plans, and communicates process changes to the key stakeholders. The role stays updated with industry trends to effectively lead negotiations, mitigate risks, and mentor junior team members.Responsibilities• Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.• Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.• Conducts regular operational performance reviews with the customer/partner and drives improvement plans.• Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.• Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.• Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.• Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.• Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.• Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.• Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.Education & Experience Recommended• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 7-10 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.Preferred Certifications• Certified Sales Operations Professional (CSOP)Knowledge & SkillsNACross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer CentricityImpact & Scope• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.Complexity• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Job -Sales OperationsSchedule -Full timeShift -No shift premium (Japan)Travel -Relocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement