Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Summary:We are looking for a talented Senior Software Developer Engineer in Test (SDET) to join our Artificial Intelligence teams and help build products and services to bring the benefits of our innovative technology to Genesys customers.As a Senior SDET, you will be leading the design and development of automated test frameworks and additional cloud-based test infrastructure that help guarantee the quality of our software deliverables. As a member of a cross functional development team, you will be also ensuring scalability and availability of the entire platform and delivering high quality code.Candidates for this position are able to code effectively in at least one programming language and can quickly learn new techniques and languages. While SDETs primarily focus on the test automation efforts of a single team, they also have a drive to understand how their work integrates with other groups in order to provide value to our customers.We also have a strong focus on continuous delivery with a DevOps mindset, which will also give you an opportunity to work and leverage technologies such Jenkins, AWS and Docker. Key Responsibilities:Mentor junior SDETs and Scrum Teams on best automation test practices.Design automation Test Frameworks and required test tooling.Write automated functional acceptance tests at the API and UI level.Maintain automated test jobs in automated deployment pipelines.Exploratory Testing to ensure functional and usability integrity.Performance or load testing to ensure products meet scalability needs.Contribute as a delivery team member through an Agile Scrum methodology representing testing and quality assurance concerns.Minimum Requirements:Degree in Computer Science, Engineering or related disciplines4-5 years of experience in Software Development in Test.Experience developing automation in at least one of the following OOPS languages – Java/C#, Python, JavaScript.Experience working with UI test automation frameworks such as Playwright or Selenium.Experience working within Agile software development frameworks.You have a DevOps mindset and champion Continuous Delivery best practices; you should also be curious, self-driven, and not afraid to ask questions.Desirable Skills:Experienced with API test automation frameworks such as Requests or REST Assured.Experience with typescript or playwright based UI test frameworks.Experience with continuous integration and delivery systems such as Jenkins or similar.Experienced with web applications and microservices.Experience with Cloud Technologies (AWS, Azure, GCP, etc)Knowledge of container technologies (Docker, Kubernetes).#LI-Hybrid#LI-IS2 If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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