Strategic Customer Success Manager

We are looking for a Strategic Customer Success Manager to join our Global Q team ensuring the commercial success of our Optiqs360 Digital platform.  In this amazing opportunity, you will work on the delivery of innovative workflow solutions to strategic customer accounts.  We have a great foundation in place with existing customers and are looking for a talented individual who can hit the ground running and deliver customer success through transformative intelligence and workflow solutions across the Optiqs360 Digital platform. About You – experience, education, skills, and accomplishments  At least 10 years of relevant experience in the Life Science industry (pharmaceutical, biopharma or medtech).Strong understanding and experience with Agile Software Development philosophy within the context of a highly regulated environment that adheres to strict Computer Software Assurance / Validation (CSA/CSV) and 21 CFR Part 11 requirements.It would be great if you also hadGood understanding of SaaS system architecture.Experience with object-oriented database systems and data modeling.Familiarity with Microsoft Azure DevOps.What will you be doing in this role? Engaging customers to determine their ideal workflow solutions that help their employees achieve transformative productivity improvements within their business; ultimately resulting in expansion of the platform across business functions (e.g., R&D, clinical, quality, regulatory, etc.)Translating those ideas into user requirements and stories that effectively and efficiently communicate the Optiqs360 Digital configuration needs to the Optiqs360 Product Team.Planning and project management to ensure the customer expectations for delivery and quality are satisfied working directly with the product and technology team.Coordinating the delivery of project releases within the context of the customer’s Software Development Lifecycle process requirementsContinuously improving the customer relationship and rapport through effective communication, meeting commitments and human connection.About the Team   This Customer Success team currently has 2 other colleagues reporting to the Vice-President, Customer Success.  Customer Success colleagues also work cross functionally with team members from the product and technology teams to deliver results.Hours of Work  This is a full-time opportunity with primarily standard job hours along with off hour work as necessary when urgent customer priorities arise.Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled