Supervisor, Sales Transaction Support

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Supervisor, Sales Transaction SupportJob SummaryThe Supervisor, Sales Transactions Support oversees the production support team and ensures that all transactions are completed within established KPI's in compliance with company policies.ResponsibilitiesSales SupportIs responsible for the accuracy, timeliness and overall customer experience of all inbound and outbound sales support transactional requestsImplements and supports the consistent implementation of company initiatives, such as new product launches, marketing promotions, and pilot programsParticipates in quarterly SOX compliance auditsManaging escalations as the first point of contact for the teamReporting & Business AnalysisManages various transactional support reporting and dashboard creationDesigns and enables dashboards needed for operational visibility into transactional KPI's and SLO complianceEvaluates reporting and dashboard data and makes management decisions through trending analysisProcess ImprovementIdentifies system and workflow process improvement opportunities (SFDC case management, Siebel, etc.) at the regional level and then uses staff to drive improvements and adoptionImplements established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke points to existing processPeople ManagementProvides leadership and direction to the team to ensure overall successDrives accountability for the performance and results of direct reportsSupports hiring decisions and activities including job definition, interviewing, selection, and onboardingProvides input for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching and career developmentEnsures workload is balancedAssesses employee engagement and implements strategies and programs to improve itModels the Equinix Culture and ValuesQualificationsExperience working in a fast paced, dynamic, entrepreneurial environment​Experience partnering with multiple stakeholders, building relationships across the organization​Bachelor's Degree requiredAdvanced fluency in English (written and verbal) is a mustWhat will be the difference if you have:Experience in sales/revenue operations or post-sale operations or similar experience​ Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.