Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.#LI-HybridReports to: Ivan PulecioPartner Sales Operations LatamThe Sales Operations Analyst is a Global Partner Sales Operations team member, reporting to the Director of Sales and Partner Operations in LATAM. The Partner Sales organization drives key relationships with resellers & distributors, as well as hyperscalers and system integrators. The mission of this role is to provide analytics, insights, and partner operations support to drive effective partnerships, scaling of reach, and productivity improvements for Genesys partners and the Partner Sales team. This role has a regional scope and is based in Colombia.Key Responsibilities, (including but not limited to):Drive Partner Sales ExcellenceWork with the Sales and Partner Operations Director to define best practices and operating cadence for forecasting, pipeline management, CRM, deal reviews and account planning to facilitate interlock and alignment between partners and sales teams.Develop standardized and globally-consistent KPIs, performance benchmarks, and diagnostic analytics via dashboards to measure partner business success.Develop data driven insights for presentations e.g. QBR, Weekly Operations Meetings, etc.Triage compensation and accounts queries, work with regional partner sales leaders and compensation team to manage and resolve. Track PerformanceInterlock with regional partner sales leaders to implement operating cadence that drives expected business outcomes with the partner ecosystem.Enable partner teams on actionable dashboards for targeting, performance, and partner activities. Measures for Success:Demonstrated ability to provide data-oriented insights and conceptual thinking to support strategic and executive decisions to achieve business results.Execution of consistent operating cadence, including forecasting, QBRs, and executive bi-weekly meetings.Ensures advancement of the transformation of partner ecosystem through clear & consistent Rules of Engagement and operating processes that create synergy and clarity.Minimum Requirements: 5+ years' experience in partner sales operations at a global Cloud or SaaS company working directly with senior sales leadership.Ability to drive change with different partners teams working collaboratively and through others to achieve goals.Proven ability to problem solve and manage complexity to achieve clarity and actionable outcomes in alignment with business goals.Proven track record of effectively interacting and influencing with senior leadership and other stakeholders while maintaining strong and productive working relationships.Excellent analytical, communication, and presentation skills.MBA or equivalent required; quantitative bachelor’s degree preferred.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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