Job Requisition ID #24WD79215Position OverviewThis position will be based in our Enterprise Delivery Center, located in Bangalore, India. Our Service Delivery Center is focused on customer satisfaction and is comprised of experienced and well-motivated Support Analysts. You will be a part of a high-volume service delivery centre with expectations around excellence and efficient resolution for SAP-SD support incidents. You will be focused on incident management and resolution for application business support service for our global customers and client services teams working in tandem with our onsite teamsResponsibilitiesSystem administration and Operations support of the SAP landscape, including S4/HANA and Basis support of SAP ABAPAdministration of SAP Cloud platform, Cloud Foundry Neo services - tenant provision / fixing issues/ support, administration / monitoring / service management /user management / connectivity, Maintenance of global accounts, management of directories and subaccounts, and configuration of entitlements, quotas, spacesCloud Migration Planning: assess existing infrastructure and applications, understand our needs and technical requirements, develop detailed migration plans and timelines to move applications and data to the AWS cloud while minimising downtimeAWS Service Selection: recommend the most appropriate solutions for each migration project. Consider factors such as application architecture, data storage, security, and scalability while choosing the right AWS servicesEnvironment Setup and Configuration: Configure AWS environments to support the migration process, VPC creation, network configurations, security groups, and other necessary componentsSAP Basis administration Support, Problem analysis & resolution, Database support in activities related to SAP and other activities required to maintain system integrity and maximize uptimePerformance monitoring & tuning, Problem analysis & resolutionMaintain operational readiness of SAP applications and provide 24/7 support.Work with other teams to resolve problemsPerform system refreshes to support QA and project testingImplement documented procedures and workaround steps to address common issuesIdentify and fix system issues through monitoring and early watch reportsBuild Disaster Recovery proceduresCollaborate with multiple teams in investigating problems and provide root cause analysis during major and important outagesPerform deployments as part of Business Flexible ReleasesWork with internal customers to understand requirements and implement configuration changesGuide and improve performance, scalability and availability of application resourcesAutomate manual processes; Implement preventative and corrective measuresMinimum QualificationsBachelor's degree in Computer Science, Computer Engineering or a related field5 or more years of experience in SAP Application Maintenance and Support4 -5 years should have hands on experience (mainly administration) in the products like SAPCloud platform, Cloud Foundry Neo servicesHands on experience in HANA (implementation or production support project experience)Experience in SAP Basis with HANA, S/4HANA, SAP FIORI and SAP SLTExperience in setting up transport management system and working with transportsExperience with SAP BPC and Solution ManagerAvailable for shift work#LI-RV1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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