At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to secure, deliver, and optimize every app and API, anywhere. And we make it ridiculously easy. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where everyone can thrive. This is a hybrid role combining time at the office and time working from home, based in Guadalajara, Mexico.Position SummaryThis position is an integral part of the Worldwide Sales Compensation team supporting all segments of the worldwide Sales organization. This position will collaborate with the Worldwide Sales Compensation team and other Worldwide Sales Operations teams as well as teammates in Finance, HR & Legal. The candidate will make sure all sales employees at all levels are paid accurately and timely, will help and support with all their potential issues and concerns, will be involved in the administration of the sales compensation and territory management tools, and policy and procedure development and implementation. The work will support F5’s overall vision, mission, and strategic roadmap through the successful performance of data-entry and analytical functions to ensure quality, consistency, accuracy and efficiency in sales compensation set-up, payments, reconciliations, and reporting. Attention to detail paired with mindfulness of the big picture is essential for success in this role.What will you do? Make sure all commissioned sales employees are paid timely and accurately.Interact with all sales employees to respond to their questions regarding their compensation, resolve case by case situations and provide follow-up until case resolutions.Implement manual changes each month to make sure all transactions are crediting correctly, and all payments are properly reflected in systems.Make sure all roles and sales organizations are properly setup in systems.Manage SPIFFs and other bonuses programs, to make sure accurate and timely payment is met.Manage the sales compensation plans at all levels WW, frontline to executive, meeting Worldwide company strategic initiatives.Plan, execute and deliver the end-to-end annual Sales Compensation Fiscal Year setup in the sales compensation system.Design, develop, implement, and manage F5 sales compensation models and incentive plans at all levels (front-line to Executive level) to meet strategic objectives of Senior Sales LeadersDevelop policies and procedures to ensure best practices and compliance with legal requirements around sales compensation and other sales operations related areas.Develop solutions to complex crediting situations and present recommendations supported by data and facts.In partnership with multiple Sales Operations teams and sales leaders, support the annual quota setting process.Analyze key performance metrics to provide insight into sales compensation trends.Liaise with Finance, HR and Sales Operations on budget planning, sales compensation accruals, compliance, and escalations.Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.Performs other related duties as assigned.Bring these skills with you: Experience working on Sales Compensation, Sales Operations or Finance/Accounting/Payroll is a must.Intermediate-to-advanced experience with Microsoft Excel including pivot tables, v-lookups, graphing, and charting functionality is a must.Experience with Salesforce or other CRM systems a must.Experience with Sales Compensation software like Xactly, SAP Commissions, Anaplan, Oracle, Varicent, Callidus, others is a plus.Tableau or Microsoft Power Bi is a plus.Superior sense of responsibility, strong work ethics, very organized and detail orientedYou bring a passion for data, analytics and problem solving.You have endless curiosity, feel comfortable asking multiple questions, proactivity and you are self-driven and independent.Excellent written and verbal communication in EnglishYou thrive in customer support and collaborate effectively with all levels and functions, including executives.You thrive in a dynamic environment and work with a high degree of freedom and proactiveness.Capable of working under time constraints and running multiple projectsAbility to adapt to change, remain flexible and shift priorities in a fast-paced globally complex, customer focused environment.What's required of me? You have a BA/BS degree in Finance, Business Administration, Accounting, Engineering, or related field (required).You bring a minimum of 5 years relevant experience within sales operations or comparative field, and/or financial analysis experience supporting a sales organization.Experience working in the Technology industry.Physical Demands and Work EnvironmentDuties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.Duties may require being on call periodically and working outside normal working hours (early mornings, evenings and/or weekends)Job may be performed in an office environment sitting at a desk or computer table. Quarter end flexibility required to allow for occasional extra hours.Duties may require the ability to travel occasionally via automobile or airplane.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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