Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job DescriptionJob Title: Competitive Intelligence ManagerDepartment & Team: Competitive IntelligenceReports to: Vanessa JonesLocation: Remote We are looking for a passionate and motivated competitive intelligence professional experienced to join our Competitive Intelligence team. The ideal candidate has a proven track record for delivering strategic compelling insights with urgency and accuracy. This position requires you to think like a GM. You have combination of strong technical skills, sales experience, project/program management, and a deep understanding of Genesys’ competitive landscape. The right candidate will be a proactive, self-driven and curious professional with a passion for delivering impactful presentations and product demonstrations.In this role, you will draw on your extensive competitive knowledge, business acumen, resourcefulness, and technical expertise to arm Genesys with the necessary insights to outmaneuver our competition and win new market opportunities. Ultimately, your mission is this: help us win. You will assess and translate competitors’ features, capabilities, and technologies into technical solution benefits to maximize our go-to-market and sales opportunities. Work within and across teams to gather, analyze and synthesize loads of competitive data into actionable insights through hands-on competitive assessments and deep dives that highlight our differentiated value proposition across marketing and sales tactics. You’ll use all this intel to contribute to winning sales and marketing playbooks, product development planning, and company in-depth side by side comparisons.OUR TEAM MISSIONWe believe we have an important story to tell: companies can transform the way they connect with customers through our cloud customer experience software. Genesys guides our customers — the real heroes in our stories — to make these transformations unlike anyone else in the market.HOW WE WORKOur Competitive Intelligence team is highly collaborative. You will be an integral part of a larger competitive intelligence network. We move fast on executing new insights and ideas. We have a constant pulse on the market and our rivals. We are on a lookout for early warning signs, identifying risks and opportunities early enough to allow Genesys to adapt its strategy. We predict our rivals’ next moves before they do. We constantly try out new things, learn from them, and iterate.YOUR FUTURE DAY-TO-DAY RESPONSIBILITIES· Deliver Competitive Intelligence Excellence to support salesMonitor the competitive and market landscape-Own the creation and delivery of hands-on product demonstrations, product comparisons and other competitive assets to win against our rivals in the new Customer Experience as a Service Market- with agility, focus, integrity, and scale.- Identify patterns and share insights so we can quickly make data-driven decisions.- Proactively make actionable recommendations for product management, marketing, sales, and the executive team- Support key corporate initiatives with market and competitive analyses· Go-To-Market.- Put your communication chops to work. Distill tons of info into clear, concise, and compelling intelligence with urgency and accuracy.- Assist sales, marketing & product with actionable technical competitive intelligence, talking points, tactics, comparisons and differentiators to help win deals.- Contribute to competitive enablement materials such as battlecards, playbooks, and market analyses.· Collaborate across teams. Work with our partners in marketing, sales, product, business development, partners, industry analysts, consultants and more to understand our place in the market to communicate our competitive edge and help grow the company.· Other responsibilities.o Help teams understand the impact of our intelligence.o Deliver training sessions.Requirements· Bachelor’s degree - Business, technical discipline (Engineering or Science), or equivalent, History· Experience in the contact center infrastructure market, the CRM market, the broader customer engagement/ CX market, AI, or other enterprise software/SaaS market and/or technology platforms preferred· Knowledge and understanding of SaaS product led growth initiatives such as free trial to pay-as-you-go and/or freemium offers· Experience in analyzing high tech products & services and communicating benefits· Extremely strong critical thinking skills for framing, analyzing, and synthesizing complex problems (market and technology trends, architecture integration, business disruptions, etc.)· Takes the ball and runs with it, working both independently and collaborating cross-functionally while managing expectations of internal customers and stakeholders· Experience working with global teams on multiple project and programs· Excellent written and verbal communications skills.· Excellent in technology demonstration techniques (presentations, webinars, etc.)· Eagerness to excel in a fun, ever-changing work environment· Willing to travel up to 15%Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $95,500.00 - $187,400.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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