Channel Partner Service Manager - Graphic Solution Services

Channel Partner Service Manager - Graphic Solution ServicesDescription -CSM – Country support ManagerWe are looking for a Channel Partner Service Manager in Italy to be the LF Country Support Manager in this country.  He/She will be accountable for developing, managing and monitoring the country service Landscape needed to support the printer install base, maximizing operational excellence of all qualified channel partners and subcontractors enabling business growth while increasing customer satisfaction.Main Responsibilities:E2E country service Landscape management with all feedbacks from different stakeholders ( GTM; supply chain)Channel Partner Program deployment.Conduct advanced periodical channel Partner service reviews.Monitor y report the Service Partner Performance (Cost/ Operational excellence / TCE)Management of Service Partners selection, on-boarding, planning and Off-boarding.Ensure Service Partner Readiness along the Product Life Cycle.Prepare and conduct monthly regional performance reviews, analysis & recommendations with Service Manager.Work closely with (country/region) Partner account managers, attending all reviews when required and providing regular feedbackOther Responsibilities:                            Ensure partners adhere to Channel Program Criteria, prerequisites, and deliverablesMaintain Partner Services and Subcontractors – if any- qualifications standards.Contribute to process improvement together this the CSM & RSPM teamsProactively Monitor and control Cases & Elevations in your regionEnd to end accountability of Partner Technical & knowledge Database access & updatesTrack EMEA Product Quality Performance KPIProactively monitor & manage Supply chain escalations.End to end accountability of Partner Install base data updates & changes in liaison with respective RSPMRisk management and claims minimization.End to End management of field interventions (partners on site support) in the region.Work under own initiative and take ownership of issues, ensuring best in class support to partners and customersSkills Required: Knowledge & Experience:Minimum 3 years of experience preferably in services & supportIn depth understanding of indirect business managed through partners channel partner business model is an advantageGood understanding of Graphic Solution Business products and organization business is an assetModerate knowledge of Information Technology (IT) and services industryKnowledge of company organization, policies, services offerings, end to end processes, tools, andAnalytic approach and action driven: from problem detection and analysis of root cause to call to actionProficiency with desktop applications, and familiarity with financial reporting toolsModerate level of planning, project management and change management skillsGood communication skills. Influence within same team, partners and GTM.Qualifications:Fluent in written and verbal EnglishAbility to influence othersAble to work in a pressured environment working to tight timescalesStrong communication skillsAbility to generate strong relationships internally and externallyAbility to identify potential issues early on and work them to a satisfactory conclusionProactive approach to problem resolutionAbility to operate effectively within a virtual (cross-cultural) teamOrganized and methodical approachSelf-motivatedTeam playerJob -ServicesSchedule -Full timeShift -No shift premium (Italy)Travel -25%Relocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement