RPB Business Operations Manager, APJ

RPB Business Operations Manager, APJDescription -HP’s Replacement Parts Business (RPB) is part of the HP Customer Support Organization, under the Contractual Business Delivery Function. RPB is responsible for supplying spare parts to meet out of warranty commitments for HP products. It operates across markets, delivering parts in 112 countries and with Part Store e-commerce portals in 42 countries and in 12 languages.In Asia Pacific, we serve 18 sales entities across 11 countries.The RPB Organization manages this function end to end, including but not limited to: Sales, E-commerce, Portal, Catalog, Account Management, Parts Resellers, Pricing, Order Management, Marketing, Helpdesk, Delivery Performance Management.Our main objectives are: 1) Drive supply chain simplification; 2) Improve the customer and partners experience; 3) Grow the business / revenue & margin.What a RPB Business Operations Manager, APJ does at HP:  Directly supervising an operations team of no more than 10 peopleManages the day-to-day post sales operations, starting from lead-to-cashLeads and develops trade spare part workflow processes & toolsCollaborates with regional stakeholders on the go-to-market strategy, service and support planning, implementation and performanceTransforms repetitive manual operational process to automationLeads key business initiatives in support of operational or financial improvementRespond to escalations and queries from customersManages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse services segment management programs and processes.Assumes responsibility for ensuring the overall business success of a set of services, solutions, or a specific portion of the portfolio, product family, or functional segment.Develops strategies and business plans that align with organizational objectives, focusing on driving profitable growth and enhancing total customer experience (TCE).Manages and closely monitors the performance of product and service business metrics, including attachment rates, penetration, revenue, and TCE.Collaborates with cross-functional teams to identify and implement process improvements within the services route to market, delivery, business operations, and individual and team productivity to enhance overall efficiency.Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.Performs talent management responsibilities including recruitment, performance management, coaching and career development. Individuals who do well in this role at HP, usually possess: • Bachelor's Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.Preferred Certifications• Project Management Professional (PMP)Knowledge & Skills• Agile Methodology• Analytics• Business Development• Business Strategies• Business To Business• Customer Relationship Management• Data Analysis• Digital Marketing• Go-to-Market Strategy• Key Performance Indicators (KPIs)• Market Research• Marketing• Marketing Strategies• New Product Development• Product Management• Product Marketing• Product Strategy• Project Management• Thought Leadership• Value PropositionsCross-Org Skills• Customer Centricity• Prioritization• Resilience• Team Management• Strategic ThinkingImpact & Scope• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.Complexity• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.#Li-PostJob -ServicesSchedule -Full timeShift -No Shift premium (Malaysia)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement