Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamAt Workday, we take a different approach to Enterprise Software. We build on the Power of One and design intuitive experiences that users love. Our customers don’t think of us as just another software vendor. They think of us as a partner in every sense of the word—in it for the long haul and committed to helping them confidently lead their organization in a changing world.About the RoleThe goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You’ll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our customers. Someone on the team once described our mission as “solving a beautiful puzzle” and we take pride in doing so.About YouBasic Qualifications6+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.You have experience with ERP web service integrations (SOAP, WSDL, XML)You demonstrate proficiency in troubleshooting complex technical issues and recommend solutions.You understand object-oriented and relational model conceptsOther QualificationsYou’re a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical abilityYou’re passionate about problem-solving and have strong analytical skillsYou love to learn and can effectively absorb new technology and featuresYou are a team player who will build relationships across the organization and company to continue improving the way we serve our customers.You are a self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help.You recognize that a finely tuned sense of urgency in relation to customer and leadership expectations is vitalYou’re accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multi-taskingYou demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.Location/ Work Hours:This position is based in the Workday Pune office. Candidates must be willing to self-relocate to Pune. Candidates will be expected to work from the office at least 50% of the time. The Analyst will be on a shift rotation schedule alternating between the early and late shifts. Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST). The Analyst is also expected to participate in our 24x7 support global coverage plan that includes Weekend as the need arisesOur Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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