Triage Engineer

Summary Posted: Jun 9, 2024 Weekly Hours: 40 Role Number: 200554829 Imagine what you could do here! At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. FaceTime, Mail, Messages, Phone, SharePlay, Safari and WebKit are some of the most used applications and frameworks across both iOS and macOS platforms, and our work here touches millions of customers. The Triage Engineering team is looking for an enthusiastic, and meticulous engineer to help deliver the next quality release of these products on Apple’s platforms. Description Description The Communication Applications team is seeking a software engineer with a strong technical and triaging background to help screen and debug incoming issues. By understanding the reports coming in and escalating them appropriately, you will play a key part in making future releases of FaceTime, SharePlay, Messages and Mail even better. Excellent communication skills are a must because of the close interaction with engineering teams throughout Apple for this role. Responsibilities - You will triage incoming bugs, analyze logs, reproduce issues and help determine the correct resolvers, the priority of problems, while identifying emerging trends across the reported issues - You will design, develop and automate triaging of incoming bugs - You will drive quality and champion bug fixes by working closely with the development team and participating in root cause analysis. Minimum Qualifications Minimum Qualifications Ability to use triaging, troubleshooting and debugging techniques Excellent written and verbal communication Experience working with Git or other source control systems Excellent programming skills in Python, Javascript or other languages Key Qualifications Key Qualifications Preferred Qualifications Preferred Qualifications Experience in Swift or Objective-C or C/C++ Experience in building and deploying tools Understanding of ML/AI concepts and data analytics Web browser experience Education & Experience Education & Experience Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $114,400 and $199,500 annualized, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. More Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.