Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Genesys Data & Analytics TeamThe Data & Analytics team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices. This mighty team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. ResponsibilitiesWork with stakeholders, product owners, data scientists and analysts to frame problems, clean and integrate data, and determine the best way to provision that data on demand.Drive architectural design with other principal engineers on technology solutions that achieve measurable results at scale.Provide technical thought leadership for efficient data pipeline processes, warehouse architecture and business intelligence functions.Guide, mentor, influence, and design a modern data architectural direction, and consistently set and adopt the applied standards and best practices.Drive a data operations mindset by monitoring and analyzing information to evaluate data pipeline performance to discover ways of enhancing them.Collaborate with cross-function teams to design interfaces that support data integration (ingress and egress) with internal and external platforms.Drive tech evaluation as it relates to data and analytics including POT/POC’s.Requirements10 years of enterprise data engineering experienceProficiency with building enterprise grade data integration pipelines with optimization of data pipelines (AWS, Databricks, Snowflake)Experience with cloud database technologies such as Azure, Snowflake, Databricks, Google, AWS or similarExperience with cloud-based data integration tools/frameworks such as dbt, Glue, or similarExperience with cloud-based data orchestration such as MWAAKnowledge about data replication, data integration, and data masking10+ years of programming experience with command in at least two or more of the following programming languages: SQL, Python, Java, R or SparkMust be skilled communicator, and demonstrate an ability to work with end users and business leadersLead a collaborative, cross-functional team, Active participation in sprint reviewsPassion for code quality, testing and good documentationExpert in iterating within a CI/CD frameworkExperience deploying data pipeline infrastructure on cloud technologiesExpert experience with distributed data processing and event streamingExperience working within an agile scrum frameworkPreferred QualificationsBachelor’s degree in computer science, data science AND 4+ years of experience in business analytics, data science, software development, data modeling and/or data engineering work or master's degree in computer science.Experience with message driven architecture and API enablement.Strong team player: ability to lead peers in accomplishment of common goals.Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable.High-energy, team first, positive attitude: Passionate and motivated to make a massive impact and work hard in a fast-paced environment.Excellent critical thinking, problem solving and analytical skills with a keen attention to detail.Ability to communicate effectively and interact with cross-functional teams. Strong verbal and written communication skills.Strong team player: ability to lead peers in accomplishment of common goals.#LI-GR1#LI-Hybrid If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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