Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.As the IT Director of Enterprise Integrations, you will be responsible for overseeing a group of technical associates responsible for the design, development, implementation, and maintenance of our AWS integrations supporting a range of SaaS based applications as well as in-house developed solutions. This includes leading the department strategy, vision, roadmaps as well as technology selections for our integrations supporting various Business areas. Responsibilities:Establish department goals & operating plan for the support of critical business strategies.Ensure adherence to proper architecture that aligns with our Enterprise Reference Architecture & Enterprise Integration strategy.Collaborate with business-unit management as well as various IT functional leaders to assess feasibility, cost benefit, prioritization with the goal of technical debt reduction.Communicates regularly with Senior IT Leadership regarding business or technology needs, platform direction & roadmap & performance.Develop or recommend enhancements to department policies & procedure, technical/architectural standards, methods & priorities ensuring high standards and quality of the team’s deliverables.Manage performance and development of the team, mentoring and ensuring cross-team collaboration that supports our global workforce operating in various time zones.Oversees determination of scope and business requirements prior to work execution, ensuring accurate resource loading, conflicting timelines are addressed; escalating when appropriate.Establish and review of key metrics & benchmarks for deliverables as well as team execution.Oversee vendor relationships, contracts & deliverables.Ensure solutions meet our Security standards & policies while adhering to defined SLAs.Stay abreast of emerging trends with Integration technologies, drive innovation and scope potential concept initiatives.Requirements:Bachelor’s degree in IT related field and 12+ years of relevant professional experience.AWS certification preferred.Deep knowledge of Integrations concepts, patterns, technology within the AWS platform.Deep understanding of cloud-based solution development, including containerization, configuration management, redundancy as it relates to modern integration development and architectural principles.Experienced with various integration development methodologies; component driven, single responsibility, etc.8+ years of experience leading Agile development teams, including offshore required.Ability to influence key IT & Business leaders through major transformation initiatives.Ability to manage multiple competing priorities, projects with effective communication while meeting agreed timelines and budget.Highly motivated, continuous learner who seeks to understand other points of view.Demonstrated experience in a senior technology leadership role(s) with a track record for building high performance teams.Ideally, experienced in a fast-paced SaaS business or similarly complex tech landscape.Exceptional at effectively leading change, originating ideas, and championing and gaining commitment.Strong written and verbal communication skills, articulate and effective communicator and presenter, able to describe complex problems and solutions in simple and understandable terms.Possesses mature understanding of foundational architectural concepts (design, business technology strategy, quality management, human dynamics, and IT environment).#LI-GR1#LI-Hybrid If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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