Digital & eCommerce Specialist

Job Requisition ID #24WD78215Position OverviewAs a Digital eCommerce Specialist for our fast-expanding direct to customer business, you will help us improve digital self-service for Autodesk. You'll be at the forefront of our digital transformation, and build trust and long-term loyalty across the digital journey for our customers. You'll coordinate with multiple stakeholders and departments to improve best-in-class relevant and measurable experiences for our current and future customers across multiple customer segments and personas. Collaborating globally, you'll help improve site engagement, site conversion rates and overall customer satisfaction.Reporting to the Sr. Manager, Digital eCommerce, this role offers an exciting opportunity for individuals experienced in communication and website content strategy, comfortable with data, and passionate about advancing business and customer experiences. This is a hybrid role.ResponsibilitiesOptimize content and user journeys to ensure customers are finding the information they need in the moment they need itProvide insights and recommendations on website functionality improvements to facilitate product discovery and enhance user experience.Partner with other go-to-market teams to identify and address customer pain points during the digital customer journey and purchasing processCollaborate with the product engineering and marketing teams to ensure that our website features high-quality, engaging, and informative product content that enhances the customer experience.Create and maintain content schedule and merchandising for .com users that is in consideration of go-to-market objectives and track updates across customer-facing touchpoints, including localization effortsWork closely with teams delivering digital website optimization capabilities, contributing to their design, execution, and testingCreate and deliver reports assessing our performance impact across different regions and categories, aligning tactical activities with business objectives and customer needsIdentify and collaborate with multiple internal teams to ensure a shared understanding of project charters, interdependencies, and customer and business impactMinimum Qualifications3+ years of experience in marketing, operations, or project management in a B2B, ecommerce or SaaS companyProject management abilities demonstrating commitment to project completionProficiency in Microsoft Word, PowerPoint, and familiarity with collaboration tools like Zoom, Slack, Microsoft Teams, Asana, MuralExperience using Analytics tools for website properties like Adobe Analytics, Google Analytics, Google Search Console and SEM Rush Experience with global teams, matrixed organizations or the technology industry is advantageous but not mandatoryAbility to work independently while excelling in collaborative environments#LI-LR2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $86,500 and $149,270. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).