Customer Experience Lead, Customer Welcome Centre Melbourne

Customer Experience Lead, Customer Welcome Centre MelbourneDescription -Job SummaryAs a Customer Experience Lead, you are responsible for planning and managing the customer briefings and events at the Melbourne Customer Welcome Center. You'll work with a variety of internal stakeholders to plan and prepare the appropriate content and experiences, tailored to the specific requirements of that customer and account team. On briefing days, you'll host the customer, deliver demos and experiences to inspire them, and ensure the relevant discussion leaders are aligned with the briefing objectives. Additionally, you'll work within a broader global team to drive operational excellence within the centre, leveraging established processes to ensure the impact of the briefing is correctly tracked and measured. This is an office- based role, where you'll spend the majority of your time in our Melbourne center.Responsibilities: Plan, manage and execute impactful customer experiences and briefingsResponsible to deliver engaging innovative showcase tour that bring HP’s technology/solutions to lifeLead prep calls with Account Teams and Discussion Leaders to ensure all briefing participants are aligned on final agendaCollaborate with business leads to define and implement customer experiences at CWC, ensuring HP’s latest products/solutions and business priorities are well represented in the centerPartner with business teams to develop content for the market (including vertical segment content where applicable) to ensure briefing topics are relevant and updatedBe responsible to ensure that all metrics for briefings are properly tracked and accurate (eg. sales opportunities, attendee details, post-briefing feedback)Education and Experience Required: Bachelor's degree in a commercial or applicable technology field or equivalent experience7+ years of customer facing experience in a commercial environment, e.g sales, solutions engineering, customer successExperience working with a variety of customer stakeholders; across executive, end user and technical rolesFamiliarity with the IT industries a plusKnowledge and Skills: Exceptional communication and presentation skills, both verbal and written.Fluency in English language required, other languages to enable support for remote briefings a plusAble to summarize technological concepts/features and translate their applicable business value to a variety of audiences.Capable of inferring key objectives from sales team to deliver experiences that help achieve their sales objectives.Strong interpersonal skills; ability to work as a part of a local team and broader global organization.Ability to interface effectively with multiple levels of the organization and functional disciplines.Able to work under pressure in a fast moving environment, ensuring customer experience is maintained despite changing circumstances and technical challengesWhy HP Australia?Australian Market Leader across PC & PrintA wide and varied product portfolio to marketRecognised globally as an Employer of Choice and certified as a Great Place to Work 2023Cultivates and encourages a diverse and inclusive culture with multiple Business Impact GroupsGold Level, Skilled Workplace Accreditation from Mental Health First Aid AustraliaMarket Leading Mentoring ProgramRecognised and one of the world’s most sustainable companiesWellness ProgramsFlexible work environmentSupportive team cultureAlso encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you!#LI-POSTJob -MarketingSchedule -Full timeShift -No shift premium (Australia)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement