Business Process Engineer - Field Tools Expert

Business Process Engineer - Field Tools ExpertDescription -The Process Engineer role entails analyzing and documenting current business processes to pinpoint inefficiencies, bottlenecks, and areas requiring improvement. They will closely collaborate with stakeholders across departments to redesign processes, aiming to elevate efficiency, effectiveness, and overall business performance.We are seeking for a highly skilled Tools Expert to join our  Field and Channel Global Business Process Management Team. The Tools Expert will be responsible for evaluating, and improving our current business tools (CRM, FSM, FES, EEG etc).Key Responsibilities:Tool Management: Oversee the entire lifecycle of tools, from selection and procurement to maintenance, upgrades, and eventual decommissioning.Implementation: Work with cross-functional teams to ensure the successful integration and deployment of tools into existing workflows.Optimization: Analyze tool usage data to identify opportunities for improvement, efficiency, and cost reduction.Documentation: Maintain thorough documentation of tools, including user guides, best practices, and maintenance logs.Collaboration: Collaborate with IT and other relevant departments to align tools with organizational goals.Education and Experience Required: First Level University degree (Industrial engineering Or Business Administration)7+ years in project management roles or in like roles/businesses.Technical Skills: Proficiency in CRM, FSM, FES, EEG business tools.Knowledge and Skills: Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management.Speaks with authority to most layers of depth related to project management methods.Makes use of and contributes to Services PM Profession community.PMP Certified is a plusJob -ServicesSchedule -Full timeShift -No shift premium (Costa Rica)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement