Operations Business Analyst

Operations Business AnalystDescription -EMEA Customer Care Center (CCC) team is part of HP WS EMEA organization, manages support and services delivery for consumer and commercial products (call support, Social Media, chat, unit repair, accessory replacement, extended services) over all EMEA countries. Support & services offer is operated through a network of delivery partners.Objectives of the organization are to provide best service, increase Total Customer Experience and drive Services Revenue Growth.EMEA Customer Care Center (CCC) team is looking for a new member with the following requirements:Education (degree) and professional experience required:Business economical and financial administration, Industrial Technology Engineering, or equivalent profileHigh level of Excel and data Management experience being a mustOther requirements:Fluent EnglishOther languages is a plusPersonal skills and qualities:Strong communication skills and influencing skills; Positive can-do attitudeAnalytical thinking and problem-solving skillsExcellent teamwork skillsAble to apply tools and technology to produce resultsHigh interest in working with numbersBe able to question the status quoBe able to understand business processes and identify impact of changeBasic data networks fundamentals knowledgeJob specifics/responsibilities:Financial governance of the EMEA CCC organization (about 50%)Assist in creating and maintaining a finance/operation related dashboard that will play a key role in the financial governance setupCreate, plan, host meeting schedulePerform cost benefit analysisManagement of the Contact Center (CC) operations and performances, driving continuous improvements (~50%)Preparation of the department scorecards linked with new systemPerform analysis to understand the market evolution and customer needsAssist to manage the reporting system (PBI)Assist to design some control tools to monitor our Partners’ performanceAssist with different projectsJob -ServicesSchedule -Full timeShift -No shift premium (Spain)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement