Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job DescriptionJob Title: Sr Course DeveloperDepartment & Team: Creative Operations Team at Genesys BeyondLocation: Chennai, IndiaSummary:Genesys Beyond is looking for a talented Course Developer with experience in technical writing and educational content development to produce world-class training materials for industry professionals. This individual will collaborate closely with internal teams and subject matter experts to design and develop technical training and engaging learning experiences. Key Responsibilities:Create technical content for enabling customers and end-users to successfully adopt, implement, use and navigate Genesys products and features Design well-structured, and engaging learning experiences Closely collaborate with cross-functional teams (product managers, visual designers, multimedia developers, and technical instructors) working at various locations and time zones Apply principles and practices for designing user-centric learning solutions Maintain up-to-date knowledge of latest tools and technologies relevant to designing and developing technical learning solutions Minimum Requirements:Advanced proficiency in English to draft, edit and peer-review high-quality technical content Exceptional written and verbal communication skills, ensuring clear and effective cross-organizational interaction with team members Strong multitasking abilities and abilities to balance various responsibilities Ability to adapt to shifting priorities without compromising productivity or attention to detail 5+ years of experience with writing and designing technical curriculum Ability to understand technical concepts and produce content in a simple, clear, and concise manner for the global audience Exceptional editing and proofreading skills to ensure text is well-written, logically structured, and adheres to our style guide Advanced proficiency in using industry-standard software and tools for content authoring and designing of learning experiences (E.g. Articulate 360) Enthusiasm to learn about Genesys products Desirable Skills:Create graphics and presentational materials, including infographics, job aids, diagrams Ability to apply Design Thinking principles and practices Using Miro or other white board software for team collaboration Cross-functional and cross-organizational collaboration If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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