Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Technical LeadDepartment & Team: TestingLocation: Job Reports to: Group ManagerJob Summary: A Technical Lead contributes with a high degree of proficiency to the efforts of a particular development team and also provides technical leadership within the Testing organization. Leadership activities involve coordinating complex projects, presenting and mentoring on testing philosophies, and helping others to understand PureCloud architecture and integration among services. Technical Lead assist Lead SETs to define “the art of testing” and make that vision into a reality through their mentorship of other testers and involvement with the development process.Technical Lead are proficient at automating simple and complex test cases targeting APIs and UIs using one or more languages. Technical Lead also provide helpful feedback on peer code reviews to help their peers develop coding skills. Technical Lead identify areas to contribute and improve shared testing frameworks and often direct others to make those improvements.Candidates for this position have a firm understanding of the system architecture. When presented with a system-level problem, they proficiently isolate the misbehaving service and use tools to identify improper scaling, failed deploys, queue backups, and missing resources. Others can rely on a Technical Lead for explanations of why the product works like it does and for details of recent new features. Good candidates for this position understand the needs and processes of other departments including Development, Product Management, Sales, Support, and Professional Services.Technical Lead develop into Lead SETs by proving their ability to lead others to accomplish significant tasks both in feature testing and test framework improvements. They advance by contributing to our processes and techniques in out-of-the-box ways that prove to increase quality and velocity. Candidates for promotion beyond Technical Lead are those who show a strong ability to bring others up to their level.Major Responsibilities/Activities:Triage failed automated test executions and report defects when appropriateMaintain automated test jobs in an automated deployment pipelineCoordinate bug hunts to gather user feedback for new featuresIdentify useful test cases that identify and isolate faultsBuild trust and maintain relationships with team members of product management and developmentParticipate in design and code reviews to help mentor other team members and to influence technical direction of testing departmentPerform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of applicationCoordinate test efforts for projects involving multiple teams to ensure appropriate test coverageContribute robust, well architected solutions to the shared test frameworkExpert in the architecture, design, and customer use cases for their team's servicesIdentify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverageIdentify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive testsAssist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defectsMentor other engineers on the "art of testing" to build a stronger team and solve complex problemsExercise judgment to set the direction and vision for changes to our testing frameworksMinimum Requirements: A Bachelor of Science degree in Computer Science (preferred) or related degree or equivalent in work experience.The following qualifications are required:Advanced proficiency of the followingAbility to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problemsAbility to use automation and configuration management frameworks such Ansible and PuppetAbility to use version control systems such as GitHub or BitbucketAbility to use delivery pipeline automation and configuration tools such as Jenkins.Knowledge of service-oriented architecture (SOA)Knowledge of the Software Development Life Cycle (SDLC)Knowledge of object-oriented programming (OOP) using programming languages such as Java and PythonKnowledge of object-oriented design patternsKnowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA)Knowledge of Amazon Web Services (AWS) such as EC2 and S3Knowledge of agile testing methodologies and best practices for continuous delivery (CD)Understand how to use application frameworks such as Spring and Express to develop applicationsEffective written and verbal communication skills5 to 8 years of industry experiencePluses:Testing cloud services for security and for compliance with HIPAA, PCI, and SSAE-16Web user interface test automation with SeleniumTelephony message and call flows with SIP, XMPP, and JingleIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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