Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Invoice Processing Team LeadDepartment & Team: Global Expense ManagementReports to: Global Expense ManagerLocation: Manila, Philippines Summary:Invoice Processing Team Lead will be responsible in managing the day-to-day operations processing invoices supporting North America, APAC and EMEA Region. This is a people leader role and will be responsible in ensuring SLAs are met as well as achieving KPI’s of the Accounts Payable service delivery team. Stakeholders of this role will include the vendors, Procure to Pay team, Controllers, Tax, Treasury Team, Internal Audit, Payroll team and different business units needing the support from the end-to-end Expense Management Process. The department can be very busy during year end and quarter end and therefore a calm approach is required together with the ability to prioritize workload to achieve maximum efficiency is an advantage. As such, good communication and organization skills are required. Key Responsibilities:· Lead the Invoice Processing team in ensuring timely and accurate processing of Invoices and Credit Notes, including coordination with relevant stakeholders in the resolution of issues noted during processing (ie match exceptions, etc).· Ensuring accurate financial reporting from capturing vendor invoice data and validating that invoices have been duly approved and will be ready for payment once due.· Perform quality assurance on invoice for processing.· Ensure compliance, of all processes and payments, with legal and regulatory requirements to avoid fines and penalties.· Ensure timely responses to requests from the different stakeholders and with the prescribed quality related to vendor invoices. Collaborate with other internal teams (ie Help Desk) for any inbound inquiries related to Invoice Processing.· Acts as 1st Line support in the escalation channel.· Support and work closely with relevant departments to period-end closing.· Responsible in delivery of the agreed SLA and achieving KPI’s.· Work with Internal Audit team for SOX preparedness initiatives.· Work with all relevant departments to maintain correct corporate data and account history.· Support UAT testing for any process alignments, system related changes including interfaces and support automation related initiatives.· Perform Root Cause Analysis for issues raised/escalated and recommend/propose corrective/preventive action to avoid recurrence and improve internal processes; define, document, and develop process flow.· Works on improvement within Invoice Processing team to ensure Global Process alignment and improvement as well as drive standardization.· Streamline invoice processing to reduce manual tasks, prevent errors, and improve processing times to maintain efficiency and minimize the cost of invoice and payment processing.· Coaching of direct reports to actively contribute in the continuous improvement on agreed SLAs and KPIs and to uphold Genesys values at all times.· Drive projects and initiatives, reports, forecast, SOX controls.· Perform other ad hoc projects as assigned. Minimum Requirements:• At least 4 years in AP process and at least 2 years as people manager• BS Accountancy or any Business-related degree• CPA preferred but not a requirementDesirable Skills:• Solid understanding of accounting -related principles, internal controls, and AP experience; understanding of Purchase to Pay process and data workflows• Knowledgeable in Coupa, NetSuite or other ERP• Knowledgeable in Workday ERP (preferred)• Proficient in MS applications, including but not limited to Excel, Word and PowerPoint• Highly analytical, critical thinking ability and with strong attention to detail and with strong problem-solving skills, takes initiative, strong accountability and uses good judgment, excellent follow-up skills• Outstanding organization skills• Excellent interpersonal skills able to interact effectively with all departments and levels within the company• Excellent written and verbal communication skills; assertive• Strong customer service and proactiveness• Able to handle multiple tasks with minimal supervision and instructions with high degree of accuracy, consistency and punctuality; with effective time management• Ability to handle a high-volume, deadline driven environment; can work under pressure to meet strict deadlines with effective prioritization• Ability to successfully adapt to changing priorities and work demands in a fast-paced environment• Ability to collaborate and work effectively with other team members• Results oriented and can work with minimal supervision• Can work on a flexible work arrangement and shifting scheduleIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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