Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Human Resources Business Partner ManagerDepartment & Team: HR Business Partner OrganizationReports to: Head of HR, PhilippinesLocation: Manila, Philippines Role Summary:We’re looking for an HR Business Partner Manager who is just as excited and motivated as we are about taking Philippines HR to the next level. Reporting to the Philippines Head of HR, the HR Business Partner Manager should have strong demonstratable experience in independently partnering with all levels of management to provide technical leadership, advice and recommendations on all aspects of Human Resources, including but not limited to, talent management, employee relations and compensation & benefits. You will work closely with our Head of HR, to promote Genesys as an Employer of Choice; a collaborative workplace that is open to ideas & innovation, with the right people, capabilities, behaviors & mindset for the Genesys of today and tomorrow.Key Responsibilities:A pro-active individual who is ready to drive their own HR career in Genesys both as an individual contributor and within a team environment Supports the full spectrum of our talent management priorities, including talent attraction, development, engagement and retentionIndependently partners with department managers to understand their workforce plans and in turn be able to translate that to actionable HR plansManages all employee matters with a sense of urgencyDevelop and analyze HR data & reports with appropriate actions for continuous planning and improvement, including reviews with department managers Provides guidance on compensation/incentive mattersConducts regular focus group discussions with actionable outcomesFacilitates annual performance and compensation review processes in accordance to global guidelines Identifies and leads HR projects proactively and when requested Assists the Head of HR with the Employee Experience Survey including post-survey action plansDesigns and facilitates employee engagement activities within departments/siteRegularly reviews and recommends enhancements to existing HR processes Conducts/Facilitates HR process trainings and webinars as requiredWorks with Talent Acquisition team to support growth and expansion Partners with Training & Education to identify relevant department/site trainingsDrives Diversity, Equity and Inclusion in everything they doBuilds and maintains effective working relationships with the wider HR Team and cross functional relationships within the siteBuilds relationships with external vendors and partnersMinimum Requirements:A pro-active individual who is ready to drive their own HR career in Genesys both as an individual contributor and within a team environmentAble to work confidently and independently with all levels of management in a consultative and analytical capacity, and with a sense of urgencyStrong, hands-on HR business partnering experience. Able to apply Talent Acquisition, Training & Education, Compensation & Benefits and Data & Analytics knowledge to advise managers and employees.Highly experienced in employee relations matters, including disciplinary guidance. A strong listener with the ability to provide guidance and documentation unique to each case, and ensure compliance to local legislation affecting labor and employment. Familiar with changes in the law and/or the external environment affecting the HR area of specialization to be able to recommend enhancement to internal processes to align with market and local legislationComfortable working with data & reports to support decision makingHas a working knowledge of global mobility particularly work visa processingSignificant experience in leading HR projects at a site or multiple sitesSuccessfully managed employee engagement events either in the capacity of developing ideas and/or forming committees. Experience hosting and/or organizing Diversity, Equity and Inclusion activities, highly desirable.Bachelor's degree in Human Resources, Psychology, Social Science or BusinessA tactical HR practitioner with 8+ years of Human Resources or Human Resources-related experience in multinational companiesAbility to influence Takes a resourceful approach to managing ambiguityHas the ability to connect the dots and see the big pictureExcellent written and spoken communication skillsRegional experience, including supporting offshore managers, an advantage #LI-Hybrid#LI-GF1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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