Business Support Advisor

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Business Support AdvisorJob SummaryThe Business Support Advisor provides commercial orchestration and enablement services to customers across all regions, enabling the execution and delivery of commercial contracts, ensuring that customer commitments are met in a timely and quality-driven manner while upholding company compliance. Commercial contracts directly supported by this team include novation and/or pricing agreements.ResponsibilitiesHandles sensitive contracting information with exceptional due diligenceGathers customer requirements and translates into standard analysis and work planUtilizes diverse organizational tools, data, and assets to support operational activitiesCreates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levelsEngages with internal cross-functional/regional stakeholders on approvals and dependent activitiesFollows up signatory requirements, contract timely activation in systems and paperwork archivingMay facilitate non-standard agreement language, redline and dialogue between EQIX and customersObtains management or exception approvals by providing clear factual backgroundEmbraces changes due to audits, events or transformation needs; may support/conduct self-auditsAssists in solving customer problems and analyses information using standard practices to make judgements and precedentsAssists on process, systems, data or reporting analyses/initiatives; raises anomalies or ideasAssists on global programs/projectsMay perform other duties as requiredQualificationsAt least 3 years relevant professional experienceExperience supporting quote-to-cash processes, and/or business operationsSound analytical and problem-solving skills and experienceExcellent verbal, presentation and written communication skills and ability to interact effectively with internal stakeholders, at all seniority levelsAbility to explain complex information simply and clearlyExperience working cross-regions, with sales and other cross-functional departmentsUnderstand key business/customer drivers and at ease with corporate tools (e.g. CRM, ERP, BI)Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlinesAbility to work in a fast-paced environment and stay focused, diligent under pressureAbility to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisorProactive, curious, continuously learning, self-reflecting, and sharing knowledge/experienceExcellent MS Office skills (Word, Excel, PowerPoint etc.)Experience (desirable) with projects, process optimization, data/metrics, and systemsExperience (desirable) in High Tech, Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations departmentEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.