Cross-Functional Director, Operations

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Cross-Functional Director, OperationsJob SummaryThe Cross Functional Director, Operations leads, develops and mentors the national cross-functional team of engineering, maintenance standards, training, support staff and budget management personnel, whilst supporting the Data Center Operations site teams to maintain the industry's highest standards and availability. The ideal candidate will be values centered, passionate about collaborating and leading by example, crafting an enjoyable work environment and developing teams to maintain Equinix's standards, all whilst doing everything possible to protect Equinix's customers.ResponsibilitiesLeads the cross-functional team of subject matter experts and managersProvides strategic mentorship and direction to drive operational excellenceManages budgets, and implements resources to complete projects and maintenance within the data centerLeads the teams to ensure completion to Equinix's required standards, KPI's and SLA'sSupports the data center site teams working safely, effectively and with high regard to human error avoidanceEnsures correct processes are followed and all documentation is completeTakeover of new builds and building infrastructureReviews and approves Change Management requests and Method of Procedures (MOPs, scripts and permits)Communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidentsDrives root cause analysis and provides a clear directionMakes recommendations for incident resolutionRisk, dark fibre, vendor and contract managementQualificationsWith a proven track record of over 15 years in Critical Environments requiring 100% availability, coupled with over 10 years of leadership/management positionsDegree in Engineering or related industry field or relevant certifications and experienceDeep understanding of Data Center infrastructure or related critical environmentsDedication to delivering a phenomenal customer experienceEffective presentation skillExcellent verbal and written communication skillsOvertly collaborative and team-oriented approach for accomplishing complex goalsDemonstrated ability to consistently lead (any function) through uncertain and ambitious timesEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.