Supervisor, HR Services

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Supervisor, HR ServicesJob SummaryThe HR Services Team Lead / Supervisor will oversee an HR Services team managing the day to day administrative and operational support for a defined HR process area ensuring a quality employee experience. The HR Services Team Lead / Supervisor will ensure the assigned process team’s accuracy, timelines, compliance, and great service for their customers. They will drive and implement process improvements and will support change management for assigned process area. ResponsibilitiesTeam management - Life Cycle Changes & TerminationProvide leadership to direct reports and build a highly capable team through the attraction, training and development of the necessary skilled professionals to meet the business needsSet tasks for the team, act as a subject matter expert for assigned process and will ensure that the team are able to deliverManage the workload of assigned process team, ensuring that work is completed within set performance standards on timeliness, quality and productivityWork seamlessly with the HR Services leadership to build efficiencies into the entire teamActively participate in the creation, documentation and end to end management of assigned process areaBe accountable for data integrity in systems and perform appropriate and relevant audit controls are in place for assigned process areaSupport, develop and train team members on HR systems and processes for assigned process areaServe as a first point of escalation for team members to resolve any complex issues for assigned process area Process ImprovementParticipate in the project management of key projects impacting assigned process areaAnalyse key performance data to recommend and implement continuous process improvements for assigned global HR Services tier team and processesEnsure consolidation and consistency of key HR processes and practices globally for assigned process area mindful of statutory and valid local intricaciesActively participate in the development and implementation of both new and/or changes to policies and programmes including systems testing for assigned process areaDevelop effective communication and education materials for employees, ensuring the delivery of timely and accurate information to employees for assigned process area QualificationsProven years of progressive experience, with proven years of relevant leadership experience managing a shared services or HR Operations teamExperience in standardizing / re-engineering HR processes that can help build scale at a global levelExceptional communication skills, impeccable customer service skills, and positive attitude in challenging situations; ability to communicate effectively and work with confidential and sensitive information at all levels of a large, complex organizationExperience of HR Operations and developing KPIs and SLAs to enhance service delivery. Solid HR functional experience and previous HR Shared Services experience or experience answering employee queries in a fast-paced environmentMust possess good influencing skills, conflict management and resolution skillsExperience on managing virtual, cross culture teamsStrong analytical skills, initiative and ingenuity to solve complex problems and implement remedial measuresMust be able to exercise judgement and independently determine and take appropriate action within defined HR policies and proceduresAbility to work independently with minimal guidance / direction. Exercises latitude in determining objectives and approaches to assignmentExcellent MS PowerPoint and Excel skills Preferred experienceAgile/Lean Sigma/Six Sigma quality and process improvement experienceExperience with Workday, ServiceNow HR Service delivery platformsOur offerEmployment in a stable company with an established position in the marketPossibility to work within fast growing world’s 500 Fortune digital infrastructure companyChallenging job in a dynamic, professional, international and multicultural environmentPossibility to participate in company sponsored trainings package.Employee Assistance Program – access to free counselling legal and financial consultations and crisis interventionPaid employee referral programOpportunity to work in supportive, inclusive environment with People-Centric CultureCompetitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & prioritiesAttractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus