Director, Service Delivery Product Management

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Director, Service Delivery Product ManagementJob SummaryBuilds, mentors and leads a team of product managers to achieve the goals of the organization.ResponsibilitiesOwn the customer and employee experience for Product QTC Experience and the order management, order orchestration, and fulfillment domainsGather the voice of the customer and employees regarding process and system interactionsApply user-centered design principles and practices to Service Delivery quote to cash process, policy, and system transformation, management and improvement Capture customer and employee business requirements into EpicsMinimize end user disruption through evolutionary UI change where possibleCommunicate and train process and UI change where necessaryDefine Service Delivery QTC Experience vision and roadmapsDevelop overall Service Delivery experience vision, including target company process, policy, and tooling in collaboration with key customer, product management and operations stakeholdersPartner with upstream and downstream teams to deliver continuous and optimal end to end experienceDocument business process and system interactions within order management, order orchestration and fulfillment domains. Manage contracts with upstream and downstream domains and usersDevelop strategy and process roadmap, driving to holistic solutionsIn collaboration with key stakeholder, envision the targeted experience and identify business outcomesResponsible for shaping the backlog to deliver the Service Delivery Experience visionCreate and maintain prioritized roadmaps for Service Delivery Experience. Prioritize epics based on delivery capacity and valueManage a team of domain Product Owners that support the Service Delivery ExperienceHire, coach and manage Product OwnersDeliver business valueDrive to achieve business value through speed, efficiency and effectiveness of product process, policy and systemsDefine and measure success on an ongoing basisQualificationsBachelor's degree preferred5+ years of experience owning and delivering productsStrong leadership skills and the proven ability to drive organizational changeStrong communication skills with ability to align the organization on complex technical decisionsActive coach and mentor whose goals are to grow and maximize team potentialExperience managing geographically distributed teams preferredKnowledgeAgile Development & Methodologies, preferably in large organizationsImplementation project management, ordering and fulfillment workflowsProduct Vision and Roadmap CreationExperience with quote to cash systems and transformationPrioritization, planning and backlog managementEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.