Director, Revenue Operations & Strategy

We are a team of doers, seasoned engineers, hackers and builders, working on the future of streaming data. Funded by premier investors including GV and Lightspeed, Redpanda is building the streaming data platform for developers. We’re evolving streaming beyond the Apache Kafka® protocol into a unified “engine of record” that delivers a categorical reduction in complexity, wicked-fast performance, onboard Wasm transforms, and transparent tiered storage that gives consumers access to both real-time and historical data from a single API.   About the Role: We're looking for an experienced Director, Revenue Operations & Strategy to help support the Field Sales organization by optimizing critical business processes, productivity tools, and ensuring consistently as we scale our Field Teams.  This requires collaboration with cross-functional departments and leveraging systems for related business processes.  The candidate must be a strong leader, extremely well organized, analytical, detailed-oriented, quality minded and help champion the Field Teams.  This is a great opportunity to create scalable processes to support a fast growing company where your responsibilities will increase exponentially with your ability. The role will support the vision of Redpanda’s sales leadership team and will report to our VP of Field Operations. You Will:  Develop and execute a Global Revenue Operations by collaborating with Sales Leadership and GTM teams by driving key strategic initiatives  Optimize sales processes and programs as it relates to Quote-to-Cash, Deal Desk, Forecasting, Commissions, Analytics and GTM Strategy Develop an operational cadence for Revenue Operations and Field Teams Proactively monitor and maintain high levels of quality, accuracy, and process consistency across the Field organization  Develop strategies to optimize SFDC, other SaaS tools and data across all business units Develops key performance metrics, dashboards and reports that help the GTM organization focus on performance drivers and results  Partner with Finance to drive fiscal planning, budgeting, business KPIs and process alignment Collaborate with Marketing to ensure proper lead management processes, metrics and policies  Partner and implement knowledge management strategies to continuously increase product knowledge across all GTM teams  Be a trusted advisor to Field Sales and GTM Leadership  Key Areas of Focus & Collaboration:  PROCESS:  Sales Process Development, Policy, Adoption and Compliance Quote-to-Cash Process (e.g. Deal Desk, CPQ, Subscription Management)  Sales Force Enablement and Communication Protocols  TOOLS:  SFDC Development and Optimization  Data integrity and compliance across all GTM systems  Sales Tool Development, Vendor Selection and Management OPERATIONS:  Drive WW Sales Team Cadence (e.g. Field Calls, QBRs, SKO)  Help drive Sales Culture, Recognition Activities & Events  Participate in GTM Strategy and Operational Alignment with Cross Functional Depts Drive Revenue Operations Mandate, Design and Talent Management  PLANNING & METRICS:  Sales Metrics, Analytics and Forecasting Compensation Strategy, Design, Compliance and Production  Territory and Segmentation Analysis Sales Force Capacity and Planning Process Adhoc Report Analysis and Presentation Production  Monitor and Maintain Channel GTM Programs  STRATEGY:  Collaborate with Finance to drive planning cycles and ensure actuals are within guidelines Partner with cross-functional teams to drive analytical insights across the GTM Motion Identify opportunities to improve GTM efficiencies scale, align and invest in the business You Have:  10+ years of relevant experience in a software business and sales operations capacity  Excellent quantitative analytical skills, creativity in problem solving, empowering teams and a keen business sense Ability to think strategically, but also have exceptional attention to detail to drive program management, execution and results  Demonstrated ability to influence and foster collaborative relationships with cross functional GTM departments Demonstrated progressive experience in a global SaaS sales or strategy environment Excellent problem solving, project management, interpersonal and organizational skills Deep SFDC expertise and expert knowledge of enterprise sales tools Ability to coach, motivate, performance manage and recruit operations teams You share our values, and work in accordance with those values Ability to thrive in a fully remote organization U.S. base salary range for this role is $181,000 - $213,000 (CA, NY, WA) and $157,000 - $185,000 (other U.S. locations). Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process. Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, as well as by the solo dev prototyping a React application on her laptop. Think of it as a streaming data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe. Join Redpanda if you’d enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.  #LI-Remote