Senior Payroll Manager

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Job Profile SummaryThe Senior Payroll Manager handles the strategic business partnership in Payroll Management to support the overall Talent, Operations, and other functional teams' collaborative efforts in hiring and maintaining employees' pay, benefits, and other related financial activities.Handle and lead the Payroll system integration, ensuring it expeditiously meets business requirements and enhancement of system efficiencies.The role also oversees and supervises the organization's timekeeping and payroll functions, ensuring pay is processed on time, accurately, and in compliance with government regulations. This role analyzes current practices and the group’s organizational structure and efficiency and develops process improvements as well as changes in workflows, structures, and teams to ensure continuous improvement.Responsibilities:Payroll System Efficiency and Vendor PartnershipLead the strategic management and execution of overall payroll operations deliveryLead the Workday service enhancement, systems design, reporting and project management, and overall continuous improvement projects.Identify and establish new payroll partners and a portfolio of existing payroll partners to meet to company’s growth objectivesSet strategic direction with payroll vendor partners with defined goals and clear business outcomeDevelop relationships across products, industries, and services; benchmark and identify the needs to further enhance payroll management efficiency.Collaborate on team-wide initiatives to improve or expand and maximize the use of Workday as one of the company’s systems in Payroll managementPayroll ManagementEnsure operational goals and objectives are achieved across assigned functions.Work closely with stakeholders and process owners to implement the HCM and payroll platforms to ensure delivery of efficient and accurate configuration as per the business requirements and strategyPerform periodic audits and analysis of payroll and timekeeping processes and reports.Investigate shortfalls, issues, and complaints in current business processes and implement remedial, corrective, and preventative measures and actions.Collaborate with other stakeholders and process owners to enhance productivity, customer satisfaction, and team engagement.Develop and implement standard and custom reports and processes based on the client’s existing reports or requests, including local legislative requirements.Work with the People Technology Solutions team to identify opportunities for process improvement and performance metrics.Drive the development, implementation and maintenance of related People Operations service delivery, policies and procedures.Assist in the preparation and management of the group’s annual budget, and drive year-over-year financial efficiency programs.People ManagementEstablish norms, standards and metrics of team performance.Provide strong operational and people leadership to the team. Ensure that operational and people decisions are well-aligned with People Operations goals and strategies.Supervise the development of Payroll team members and ensure required competencies in payroll delivery are addressed Qualifications:Bachelor’s degree in business or equivalent work experience7+ years of experience leading a multinational payroll teamDeep knowledge of local and regional statutory taxes, benefits and other withholdings and the pre/post tax treatmentIndustry leader and expert on Global Payroll Best PracticesProficient in the use of HCM systems and enhancement of the Payroll SystemsExpertise in timekeeping, payroll, and data managementExperience in managing end-to-end payroll and data management processes in a global capacityExperience in the operations of a Global Shared Services Organization with a minimum of 5,000 headcount (desirable)Intermediate to advanced experience with MS Excel and Google Sheets.Knowledge and experience in the use of Service Management systems/tools (desirable)Prior experience with Workday and other ERP SystemsStrong written and verbal English communication skillsWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.