Search JobsJob DescriptionEUC Customer Success Engineer The Elevator Pitch: Why will you enjoy this new opportunity?Joining EUC, you will have the opportunity to make a significant impact while working alongside a global community of passionate people who are leading the way in cutting-edge technology. Customer Success Engineer (CSE) is a critical role in accelerating EUC’s growth in Software-as-a-Service (SaaS) and Multi-Cloud business, you will have a direct positive impact on customer adoption of Workspace ONE, and Horizon. As a trusted technical advisor, your role helps our customers with their Use Cases, helps accelerate time to value by overcoming technical barriers to adoption, assisting customers to successfully deploy our EUC products, and realizing their business value.This is accomplished through a consultative approach leveraging deep technical skills, as well as communication/presentation skills, to conduct technical workshops, address customer questions with troubleshooting and integrations (3rd party products, applications) and participate in customer working groups.You may also work in close collaboration with EUC Product Management and Engineering to influence the direction of EUC’s products, based on customer interaction. In addition, when necessary, you may support customers as a resource, communicating status and updates during escalation incidents.You will provide valued technical feedback for EUC emerging products both for internal teams and customers’ EUC strategies. Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?All new employees undergo the official EUC onboarding process, as well as the Customer Success Onboarding Journey, a 90-day plan created to introduce you to the tasks and tools within your team.The CSE orientation will include shadowing teammates for 2 weeks and assigned mentor guidance for approximately 6 months.Leverage the attributes of EUC community by reaching out to team members and learning from experience.Within 6 months of employment, you will be able to assist strategically with Customer Success adapting your personal approach based on individual and customer needs.Partner with your CSMs and the Customers to build and maintain business outcome focused Success plans.What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?You will present technical concepts and discuss specific solutions to internaland external audiences of varying technical capabilities in a clear, concise andeasily understood manner.Deliver product implementation guidance (via Zoom sessions and in-personwhiteboard sessions) and oversight regarding the technical journey to customervalue.Apply creative thinking/approaches to technical solutions furtheringbusiness goals, use cases and aligning with corporate technology strategies, while mindful of performance, reliability, scalability, usability, security, flexibility, and cost.Contribute to the company’s strategic objectives by finding opportunities forproduct, people, and process improvement.Possess an ability to work in a fast-paced environment demonstrating autonomy while conforming to strategic intent, plus adhering to team values.You will work on various Microsoft Windows, Linux and Apple operating systems and database solutions possibly including scripting with PowerShell, VBScript, registry tuning, automated deployment techniques, and driver integration.You will work on common industry SSO standards (e.g., SAML, OAUTH, OIDC, WS, or similar).What is the structure and culture of the team like?The Customer Success Engineer (CSE) is focused on outcomes, not just activity, helping our customers to consume their EUC solutions and gain value from their partnership with EUC. We are critical to the success of EUC and celebrate our role in the company’s future. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer so when our customers achieve desired outcomes, we share in the journey success. We are an open team sharing best practice, elevating colleagues to succeed and to developing meaningful careers and network within EUC and the industry. We support each other and want to give back to our communities thus we welcome innovation and creativity at all levels to contribute to our countries and societies.Where is the role located?This remote role offers the flexibility to work from the United Kingdom, Bulgaria, or Ireland (Strong preference for the UK), provided there's a strong internet connection and minimal distractions. We empower employees to choose their most productive and healthy work environment, whether it's at home, in an EUC office, or another professional setting.Broadcom is an equal opportunity employer. Broadcom is firmly committed to providing equal employment opportunity for all employees and applicants without regard to race, color, sex, gender, gender identity, gender expression, sexual orientation, religious creed, national origin, age, physical disability, mental disability, medical condition, pregnancy, genetic information, ancestry, marital status, military or veteran status, union membership, political affiliation, or other bases protected by applicable federal, state, or local law. Broadcom will not discharge or in any other manner discriminate against any employee or applicant because they have inquired about, discussed, or disclosed their own compensation or the compensation of another employee or applicant. Broadcom will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.Search Jobs
View Original Job Posting