Senior Program Manager

As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Q2 is seeking a team-focused Senior Release Manager with a passion for identifying and managing processes to ensure we release quality software developed using Agile Scrum methodology.  Working within the Engineering Operations team, the Program Manager will work in a fast-paced environment with Development, Test Engineering, IT, Product Management, Design, Implementations, Support and other internal teams to drive efficiencies, transparency, quality and predictability in our software delivery process.RESPONSIBILITIES: Provide leadership on cross-functional teams to guarantee smooth and timely delivery of software packages to our Implementations and Support teams.Ensure adherence to organizational processes and SDLC standards for software release practices.Establish engineering and QA completeness criteria to gate software releases from engineering to QA to release. Responsible for release planning, documentation, dependency coordination, internal training and communications.Provide organizational metrics reporting for build and release milestones and release schedulesProvide leadership to manage bug triage scope with cross-functional implementation and support teamsInitiate and work on initiatives to improve the software release experience as well improve internal and external customer satisfaction.Provide direction and guidance to less-experienced team members.EXPERIENCE AND KNOWLEDGE:Bachelor’s degree in Computer Science or related field or equivalent experience.Overall 12+ years of industry experience and minimum 7 years related experience in project management, business analysis, software development or software implementations.  Financial Services or Digital Channel experience is preferred.Self-starter with proven ability to work in a fast-paced collaborative team environment while delivering results.Familiarity with enterprise software deployment architecture and methodologies.Ability to convey technical concepts to business oriented teams and to interact with technical internal resources.Capable of assessing and communicating risks and mitigations.Experience managing customer and internal expectations while understanding the customer impact.Leadership experience in a team lead or manager role.Strong process, leadership and collaboration skills.Excellent verbal, written, and interpersonal skills.NoneThis position requires fluent written and oral communication in English. Health & WellnessHybrid Work OpportunitiesFlexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.