Sales Operations Management

Sales Operations ManagementDescription -Organization:Channel Data Management/Partner Data Collection is the process managing & enriching reported Partner Data for further downstream usage in HP Channel ProcessesChannel Data Management team mission is to define and operate data collection processes, ensure coverage and quality of partner data and provide Partner and Sales support on data collaborationRole:This a partner facing role with specific focus on the APJ region (Greater Asia, Greater India and Greater China markets) and that will be responsible for managing a team of Channel Data Specialists in charge of  the following activities:Partner onboarding/deboarding to reporting to HPMissing data follow upsImprove data qualitySupport partners on how to make corrections on data attributes (Warnings, errors, Products, Sold to, End customer and names and address)Tickets managementDefine an action plan to increase Frictionless and hands off experienceDeliver Partner deep dive process and technical trainingsMain responsibilities:Manages a team of individual contributors and monitors their performance while ensuring the availability of tools and resources to support both the team and the CDM operational processes.Defines and tracks key performance indicators (KPIs) to measure the effectiveness and efficiency of operational processes, and develops action plans to address performance gaps.Facilitates the adoption of process changes within the Channel Data Organization by communicating changes effectively, training employees, and managing resistance.Manages resources, including budgets, personnel, and technology, to support process improvement initiatives effectively.Leads projects related to process improvement, from planning and implementation to monitoring and reporting.Creates and maintains clear and up-to-date documentation of operational processes, including standard operating procedures (SOPs) and workflow diagrams.Prepares and delivers regular reports to senior management on the status of operational processes, highlighting achievements and areas for improvement.Provides training and development opportunities for team members to enhance their skills and knowledge in process management.Implements quality control measures to ensure that operational processes meet or exceed quality standards and regulatory requirements.Stays informed about industry trends, emerging technologies, and best practices related to operational process management. Education & Experience Recommended• Four-year or Graduate Degree in Sales, Marketing, Business Administration, Accounting, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, sales support, people management, sales process improvement, or a related field.Preferred Certifications• Certified Sales Operations Professional (CSOP)• Project Management Professional (PMP) CertificationKnowledge & Skills• Balancing (Ledger/Billing)• Business Development• Business To Business• Cash Register• Customer Relationship Management• Dashboard• Data Analysis• Finance• Key Performance Indicators (KPIs)• Marketing• Merchandising• Process Improvement• Sales Management• Sales Operations• Sales Process• Sales Prospecting• Sales Strategy• Sales Support• Salesforce• Selling TechniquesCross-Org Skills• Customer Centricity• Prioritization• Resilience• Team Management• Strategic ThinkingImpact & Scope• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.Complexity• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Job -Sales OperationsSchedule -Full timeShift -No shift premium (India)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement