Service Operations IP Analyst

We are looking for a Service Operations IP Analyst to join our Patent Maintenance Team in Belgrade. We would love to speak with you if you want to develop further in the field of IP. About You – experience, education, skills, and accomplishments  University degree or equivalent working experience.C1 level of English; other languages are considered as a bonus.It would be great if you also had . . .  Experience in Time Frame OrganizationExperience in Team CollaborationExperience in Stakeholder CommunicationExperience in Creative and Analytical Problem-Solving EnvironmentsWhat will you be doing in this role? Monitor payments worldwide and perform pre-payment data requirements check.Deal with Agent inquiry and Client inquiry. Check and send order (directly/through Agents).Communicate with the Official IPR Offices (National, European and World IPR Organizations) and Agents worldwide.Provide pre-payment requirements to the Accounting (payment forecast). Transmit official evidence of the directly conducted payments to the Accounting. Operate with large Client portfolios.Using critical thinking and problem-solving skills to find resolution to complex external/internal inquiries. Exhibiting an ability to multi-task in a dynamic environment and employ time and task management with minimal supervision.About the Team  Patent Maintenance Team is a team of 17, out of which 10 members are working within Order Agent Team and 7 in Capture team. Order Agent team is sending instructions for payment of an annuity of a patent/design (Order) to our partner law firm in corresponding jurisdiction (Agent). In some jurisdictions, they make the payment directly to Patent Office. In that case, they do the prepayment forecast. Communication with agents is done in English via email, rarely via phone. Communication with clients is done only via email. This team is making sure the payments are made on time, the confirmations from agents are received on time and all the incorrect data is addressed where and when necessary and corrected in our system.Hours of Work  8 am to 4 pm, 9 am to 5 pm and 10 am to 6 pm CET, fixed-term contract.This is a hybrid position working in the office 3 days every other weekWe Offer:Private health insurancePaid lunchYearly bonusYearly merit planMy Learning platformFamily benefits: Bushido kids sports school, tutorship lessonsFitPassMental health care - Psychotherapy sessionsCompany bicycles for rent free of chargeOnly shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.