Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The JOBThe Business Analyst is a key member of our Concerts Business Systems team within Live Nation organization. In addition to being responsible for business analyses, the Business Analyst would work directly with the project team and clients gathering requirements to analyze, design and/or implement technology best practice business changes. We are seeking candidates who are proactive, self-starters and have a proven track record. They should also have experience in bridging the gap between initial client requests and fully developed requirements that can be presented to development teams. Translates business needs into actionable requirements by gathering enough information to inform a solution and drive clarity to make rational decisions. The ideal candidate should be an accomplished professional who possesses the passion, experience, skills and abilities to help support our expanding services.WHAT THIS ROLE WILL DOPlanning, coordinating, scheduling, and executing assignments on functional/non-functional requirements and specificationsPartner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiativesMeeting and collaborating with stakeholders, subject matter experts (SME), developers, system testers, and QA/UAT testersLeading and facilitating meetings to compile, and document functional/non-functional requirements and specificationsCollaborate with division stakeholders, data services and other functional teams as needed to understand the impact of analysis across multiple areas of the businessAdvises client on alternate methods of solving need or problem, or recommends specific solutionEvaluate and address cross-functional and cross-system dependenciesResponsible for understanding business requirements, creating/grooming user stories, documenting detailed technical specifications to guide developers in implementation, and partnering with the functional architect to deliver a solution and a planGood understanding of UI/UX concepts and ability to draft mock-ups and wireframes to better facilitate requirements gathering, conceptualization, and execution of designPerform system configuration and administrative activities on the Salesforce platformPerform declarative development activities including extracting and checking-in the associated metadata changesExtract, update, and load data changes to make updates across large volumes of recordsTroubleshoot and identify root causes of system defects both in development and production supportAutomate routine tasks with scripting, coding, and/or office automation toolsLeverage business knowledge and expertise to identify opportunities for process improvements; serve as a trusted technology advisor for business users.Participate in the change management and go live support processes.Maintain a high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations re: upstream/downstream integration or functionality intersection points.Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT), including tracking issues through to resolution and securing end user acceptance sign-off.SKILLS/COMPETENCIESExceptional quantitative, analytical and problem-solving skills with the ability to draw insights and recommendations from analysis and present well-developed product requirement documents (PRDs) to internal stakeholdersSolid understanding of financial concepts and ability to process detailed, multi-step calculations, replicating and validating system-facilitated calculationsStrong communication and presentation skills with technical, non-technical audiences and executive audiencesAbility to understand and translate ambiguous business terminology and jargon into clear definitions and specificationsDetail oriented with strong time management and organizational skillsExcellent problem solving and critical thinking skillsFlexible and responsive to changing situations and capable of reacting quickly to changes in a fluid environmentComfortable with ambiguity and deadline pressuresAbility to work independently and as part of a teamAble to manage competing priorities with little supervisory inputAble to work quickly, able to experiment and amend approach based on data analysis and resultsInnate willingness to roll up your sleevesLive Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time.Qualifications: Bachelor’s degree or equivalent work experienceMinimum experience of 5 years of Business Analyst or Technical/Solution Architect experienceMinimum of 1-2 years of hands-on experience with the Salesforce platform or 3-5 years on an equivalent CRM or development platformExperience with some code including Python scripting, JavaScript, and React JS/TypeScriptUX/UI design experience preferred with common tools (Figma, Lucidchart, Balsamiq, etc)Required, abilities to write and run complex SQL queries to pull dataStrong Excel skills - must be comfortable analyzing large quantities of data utilizing Excel, create complex formulas, pivots and develop modelsPreferred, 2-3 years in an Agile environmentPreferred, experience with Atlassian products (Jira/Confluence)Excellent written and verbal communication skillsGreat analytical, critical thinking and problem-solving abilitiesSuperior presentation and negotiation skillsProven management and organizational skillsStrong adaptability and capacity to work in fast-paced environmentsPassion for learning.BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.----------The expected compensation for this position in California is:$128,000.00 USD - $160,000.00 USDThe expected compensation for this position in Colorado is:$128,000.00 USD - $160,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful California or Colorado applicant might be paid. It assumes that the successful candidate will be in California or Colorado or perform the position from California or Colorado. Similar positions located outside of California or Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law and the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
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