Finance Helpline Specialist

Summary Posted: May 14, 2024 Weekly Hours: 40 Role Number: 200551044 Team up with Apple, one of the most influential technology leaders in the industry. Join the Apple Finance organization and make a positive impact, where you will share in a commitment to excellence by partnering with world-class teammates, all with one unified vision—creating innovative products that delight customers. Finance is about “fuelling innovation.” We do this by hiring quality individuals with integrity and personal accountability, who value teamwork, work product excellence, and proactive thinking. If you share these values and want to be part of something big, contact us today. Apple’s Global Business Solutions (GBS) organization supports Apple employees, customers, and vendors. We are currently seeking to recruit a Finance Helpline Specialist within the P2P organisation. As part of this Global Team you will play a prominent role in Apple’s Finance Helpline Process, global interactions with external vendors along with internal business partners across many time zones. This is a fantastic opportunity to develop skills supporting the P2P and wider Finance functions. Key Qualifications Key Qualifications Handling questions via email addressing vendor setup, tax forms and banking, and payment related issues, as well as policy, procedure, system access, and tool usage questions. Reporting/escalating issues through the appropriate channels Effectively communicating information with his/her team members, internal customers, and vendors alike Diagnosing and providing a path to resolving inquiries Proactively identifying ways to avoid recurrence of issues by suggesting process improvements Interfacing with local team management and internal and external partners Actively educate and promote self-service tools with our internal and external business partners. Multitasking through multiple systems while troubleshooting with customers Accurately logging all interactions via Apple’s CRM system Additional responsibility as business needs dictate Description Description • Customer focused pro-active individual who is detail-oriented, accurate, and well-organized • Demonstrates strong oral and written communication skills in English language • Self motivated and natural curiosity to learn • Strong business partnering skills and ability to establish relationships with cross-functional and global partners • Must have strong analytical, problem-solving and negotiating skills • Ability to manage multiple tasks simultaneously, while working independently in a fast paced, ambiguous environment • Proven ability to perform under tight deadlines • Flexibility with working hours to support global issues as required • Previous finance experience with a good understanding of the Accounts Payable processes Education & Experience Education & Experience Additional Requirements Additional Requirements