User Research Operations Engineer

Summary Posted: May 14, 2024 Weekly Hours: 40 Role Number: 200551396 At Apple, we strive to achieve surprise and delight for every one of our millions of customers around the world. We are currently looking for a User Research Operations Engineer to join the Human Engineering team. You will manage the data collection process for multiple investigations in parallel. You will possess outstanding interpersonal communication skills, great attention to detail, and a commitment to conducting high quality research. Key Qualifications Key Qualifications Able to quickly engage and connect with participants to provide a great study experience Able to stand up, scale and coordinate technical bench and user studies Able to thrive in cross functional, fast-paced technical environment under ambiguous circumstances High attention to detail, resourceful, passionate, creative and results oriented Excellent verbal and written communication skills Familiar with research fundamentals (design of experiment, user research, statistics, data visualization) Familiar with engineering fundamentals across multiple disciplines (Hardware, Software, Algorithms, Human Factors, Data Infrastructure) Comfortable setting-up, operating and troubleshooting consumer electronics and technical data collection systems (e.g. motion capture, eye tracking, RF analysis systems, heart rate monitors, etc.) Proficient in in data management tools and technologies, such as SQL, Excel, Python, etc. Description Description Facilitate user study sessions ensuring a great participant experience and high quality data collection. Review and assess study data for quality and integrity. Bring up, pilot and troubleshoot study protocols and data collection systems. Train and oversee study facilitators on data collection procedures. Coordinate, document and gather appropriate study approvals. Write technical documents including study instructions, operating procedures and training documents for study facilitators. Track ongoing study requests and data needs to inform resourcing, timelines, and priorities. Anticipate and develop risk mitigation strategies for potential scenarios that can jeopardize data quality and study timelines. Creatively identify and refine study protocols, processes and procedures to improve participant experience, data quality and operational efficiency. Manage multiple user research studies concurrently in a multifaceted, changing environment. Effectively communicate project status updates with cross-functional teams and partners. Collaborate with cross-functional partners (e.g. engineering, design, project management, legal, security, etc.) to define study requirements, protocol designs and data flows. Contribute to the design of user study data collection systems including hardware, firmware, software and user interface specifications. Education & Experience Education & Experience Bachelors degree in engineering, data science, other research related discipline or equivalent industry experience. Minimum 2 years of hands-on experience planning, coordinating, and executing of user studies required. Additional Requirements Additional Requirements