Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential applications of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. May build a mini-application based on customer requirements to demonstrate the feasibility of the application, often requiring rapid prototyping and/or product demo for the client. May provide software development and consultation to prospective users and/or product capability assessment and validation. Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. In this role, incumbents provide both pre and post-sales technical support; working with the customer from prior to the sale, through delivery and installation - Incumbents will typically spend 50% of their time providing pre-sale technical support and 50% of time providing post-sale technical support. This role is not on sales incentive plan.Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
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